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Software Development
AWS Solution Architect
@NeuraFlash
[Hiring] AWS Solution Architect @NeuraFlash
Mar 14, 2025 - NeuraFlash is hiring a remote AWS Solution Architect. 💸 Salary: unspecified. 📍Location: USA, Canada, India, Colombia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an AWS Solution Architect, you will have the opportunity to:
- Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
- Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
- Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
- Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage all aspects of project and customer communications
- Deliver customer end user training and documentation
- Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership and management
Qualifications
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Benefits
- Remote & In-Person: Work from HQ in Massachusetts, regional hubs, or remotely while staying connected as one team.
- Travel: Anticipated travel commitment of up to 25% for certain roles.
- Flexibility: Culture of trust and understanding, allowing for personal commitments during work hours.
- Collaboration: Open communication with the executive team and opportunities for feedback.
- Celebrate Often: Fun team activities and celebrations for both big and small achievements.
- Location: Flexibility to work in preferred locations within the U.S., Canada, India, and Colombia.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada, India, Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
USA, Canada, India, Colombia
|
|
Job Type
unspecified
|
Posted
Mar 14, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada, India, Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
