[Hiring] Wholesale Inventory - Specialist II @Cox Enterprises

Role Description

The Wholesale Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners.

With a solution-focused approach, the specialist ensures consistent service levels through close coordination with business partners. They lead the sales process coordination, leveraging data to drive successful transactions and educating both clients and colleagues. Exceptional prioritization skills and professionalism are essential to manage client interactions effectively and enhance overall customer satisfaction.

Primary Duties/Key Responsibilities

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.
• Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients.
• Act as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, and ownership in resolving issues from start to finish.
• Utilize a consultative approach to foster constructive dialogue with dealers on their sales performance.
• Empower clients through personalized coaching sessions to utilize our suite of tools effectively.
• Demonstrate effective prioritization skills and professionalism in client relationships.

Additional Responsibilities

• Engage with clients to offer tailored guidance on implementing their comprehensive wholesale strategy.
• Maximize VIN-level success and minimize churned client accounts.
• Collaborate with internal teams for a comprehensive client service approach.
• Support Vehicle Condition Specialist to ensure the client’s off-site wholesale inventory is promptly captured, inspected, and listed.
• Communicate daily with Trade Desk Consultants about units worked in their respective regions/territories.
• Coordinate closely with auction teams to ensure seamless handoff of vehicles flowing from upstream digital sales channels to physical sales channels.
• Provide weekly communication summarizing client activity and opportunities.
• Track interactions in Salesforce.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• Bachelor’s degree in a related discipline preferred.
• Previous experience as a Wholesale Specialist preferred.
• Strong verbal and written skills required.
• Strong organizational skills required.
• Strong analytical skills and attention to detail.
• Ability to build strong business relationships required.
• Problem solving and de-escalation skills required.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Requirements

• 5 years’ experience in a related field if no diploma or certification is held.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.