[Hiring] Water Treatment Sales Support Service Technician @Garratt Callahan Co

Role Description

Technical Sales Support Service Technicians are responsible for maintaining the existing customer base in Reno and the Northern Nevada region, and for performing water treatment tests at the existing customers. With the freedom of working from your home, you can work and train in a territory alongside veteran Territory Managers. The best place to live is in or very near Reno.

The career track for a Technical Sales Support/Service Technician is to train to become a Territory Manager. Territory Managers are eligible for unlimited commission and a year-end bonus.

As a Technical Sales Support/Service Technician, you will receive an industry competitive salary, expenses, benefits, and a $675 per month car allowance. In addition, ample technical support is provided along with continuous training. Paperwork is kept to a minimum. Compensation is based upon experience and the ability to succeed. $65,000 to $75,000 first year base for a qualified candidate.

We hire with a focus that favors the committed employee both in terms of overall compensation and growth opportunities. We have designed our compensation package accordingly.

• Oversee the chemical cleaning, passivation, and flushing of primary cooling loops during the construction phase of large-scale data centers.
• Perform on-site technical lead role, coordinating with mechanical contractors to ensure water chemistry meets stringent, time-sensitive specifications.
• Manage the logistics and documentation for each project in a Google document workflow (Google Workspace).

Perform service at other customers such as Mining, Health Care, Commercial Properties and Gaming.

• System Flushing & Cleaning: Lead the chemical cleaning and "pre-operational" flushing of closed-loop chilled water systems.
• Water Analysis: Perform on-site water chemistry testing (e.g., pH, conductivity, iron levels, azole concentrations) to verify system readiness.
• Mechanical Contractor Assistance: Work side-by-side with mechanical contractors to manage roadblocks, pump setups, dose chemistry, and filtration.
• Equipment Maintenance: Ensure all chemical feed equipment and monitoring controllers are properly installed and calibrated.
• Service Existing Datacenters: Perform service by checking residuals, swapping out filtrations, and dosing any necessary chemicals. Write a service report at the end of each service.

• Inventory & Ordering: Forecast chemical volumes required for system volumes and place timely orders to avoid site delays.
• Join weekly project meetings.
• Logistics Oversight: Track shipments and coordinate the delivery of bulk chemicals or IBC totes to active construction sites.
• Documentation: Maintain precise "Daily Field Reports" and final documentation for the client (Owner's Rep) and/or mechanical contractors.
• Schedule Management: Align chemical treatment phases with the mechanical construction schedule to ensure on-time commissioning and product delivery.

Qualifications

• One-year technical sales, or an internship related to water treatment chemicals is preferred, but we are willing to train and mentor.
• Proficiency in performing and documenting field water analysis (e.g., glycol %, pH, conductivity, iron, phosphate, and inhibitor levels).
• Able to professionally interface with Clients, Mechanical Contractors, and General Contractors to drive the flushing schedule.

Requirements

• Ability to read and interpret P&IDs (Piping and Instrumentation Diagrams) and mechanical blueprints.
• Experience or ability to manage project timelines, including the logistics of ordering chemicals and coordinating deliveries.
• Direct experience in chemical cleaning of closed-loop HVAC systems.
• Minimum 2–3 years of experience in industrial water treatment.
• Experience commissioning or chemical cleaning of closed-loop HVAC systems.
• Strong ability to perform volume calculations and chemical dosage rates.
• Previous experience working on Hyperscale or Enterprise data center build-outs.
• Current OSHA 10 or OSHA 30 Construction Safety certification.
• Experience installing and programming water treatment controllers.
• Association of Water Technologies (AWT) certifications or a Certified Water Technologist (CWT) designation.
• Experience using inventory management software or specialized ERP systems.
• Familiarity with high-flow filtration skids and temporary bypass pumping setups.

Benefits

• Competitive benefit package which includes medical, dental, vision, AD&D, LT, and 401k.
• Monthly car allowance and travel expenses.
• First year compensation is $65,000 to $75,000 depending on experience.
• Advanced training, and a clear career path.
• Family friendly, flexible hours.
• Stability and low turnover.
• No layoffs in our 120-year history.