[Hiring] Virtual Inbound Sales Representative CHAT @Comcast

Role Description

This job involves achieving sales targets by engaging customers through chat and phone, using consultative sales techniques. It includes educating on products, assisting with digital purchases, and tailoring interactions to improve customer experience and loyalty.

• Virtual work-from-home role
• Base rate: $15.00/hour (non-negotiable) plus uncapped commission
• Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets
• Career growth and progression plans
• Hours of operation: Sunday – Saturday 8:00am ET to Midnight ET
• Must be flexible to work any assigned shift
• Shift assignments will be provided after selection and completion of all pre-employment requirements prior to the start date

Responsibilities

• Achieving or exceeding sales targets by engaging new, existing, or relocating customers through chat and phone interactions
• Utilizing consultative sales techniques with lifestyle discovery questions to understand and meet customer needs effectively
• Educating customers on current and emerging Company products and services, building value to overcome objections and close sales
• Assisting customers with the digital buy flow process, ensuring accurate order completion or facilitating it on their behalf
• Customizing interactions and narratives to improve customer experience and loyalty
• Providing responsive, on-demand engagement via chat and phone
• Multi-tasking between simultaneous chats with attention to detail and a high degree of accuracy in a dynamic sales environment
• Collaborating as a committed team player, supporting growth and development within the sales group for continuous improvement
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience; think and act in ways that put our customers first
• Know your stuff; be enthusiastic learners, users and advocates of our game-changing technology, products and services
• Win as a team; make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Skills

• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization

Compensation

• Base Pay: $15.00
• Total Target Compensation (Base Pay plus Targeted Commission): $22.69
• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets
• Most sales positions are eligible for a Commission under the terms of an applicable plan
• Comcast provides best-in-class Benefits to eligible employees

Education

• High School Diploma / GED

Relevant Work Experience

• 0-2 Years