[Hiring] Vendor Solutions Representative @TD SYNNEX

Role Description

The Vendor Solutions Representative supports TD SYNNEX’s Caribbean and Central America (CCA) organization by developing assigned customer relationships and identifying opportunities to deliver relevant technology products and solutions. This role combines consultative sales, product configuration, quoting, pipeline management, and customer education to help partners achieve stronger business outcomes.

The representative follows up on quotes, explains vendor pricing programs and promotions, coordinates with internal teams and vendors, and resolves pre-sales issues to provide an efficient customer experience.

Let’s achieve great outcomes together. At TD SYNNEX, we help our partners unlock business results through technology.

Candidates located in Guatemala, El Salvador, Honduras, or Panama are encouraged to apply.

What You’ll Do

• Serve as the primary point of contact for assigned customers, building trusted relationships and identifying opportunities to promote relevant products and solutions. (20%)
• Develop customer solutions and configurations by applying product knowledge and appropriate tools to configure, price, quote, and process requests for hardware, software, and services. (20%)
• Educate customers and provide guidance on product alternatives, cross-references, hardware, software, services, renewals, warranty upgrades, consolidations, and other TD SYNNEX solutions. (20%)
• Grow customer relationships by positioning TD SYNNEX’s broad portfolio and increasing adoption of its products and services. (15%)
• Negotiate commercial terms, including pricing, freight, return privileges, product substitutions, insurance, and termination provisions. (15%)
• Collaborate with customers, colleagues, and vendors to resolve pre-sales issues involving areas such as credit and engineering, escalating matters when appropriate. (10%)
• Perform additional duties as assigned.
• Meet attendance and punctuality standards.

Qualifications

• High school diploma or equivalent required; an associate degree in Business, IT, or a related field is preferred.
• At least one year of relevant customer-facing sales, pre-sales, account support, or related experience.
• English proficiency at B2 level or higher.
• Intermediate proficiency with relevant business and computer applications; able to learn new systems and technology quickly.
• Strong data-entry and 10-key skills, with the ability to perform basic mathematical calculations accurately.
• Clear written and verbal communication skills, including the ability to explain information and request clarification when needed.
• Effective negotiation and persuasive selling skills, with a focus on mutually beneficial outcomes.
• Strong interpersonal skills and the ability to build effective relationships across cultures and functions.
• Excellent organization, time management, attention to detail, and problem-solving skills.
• Able to work independently with minimal supervision and remain effective under high workloads and deadlines.
• Demonstrates sound judgment, empathy, and commitment to ethical and organizational standards.
• Able to remain seated or stationary for extended periods.

Preferred Education

• Associate degree in Business, IT, or a related field.

Working Conditions

• Remote professional work environment.
• Occasional non-standard hours or overtime may be required based on business needs.
• Represents TD SYNNEX to customers and advocates for customer needs in sales-related activities.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.