[Hiring] Telesales Associate @Just Energy

Role Description

As an inbound Telesales professional, you will have a pivotal role assisting the company in achieving our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for:

• Maintaining a high level of energy and enthusiasm to keep prospective customers engaged.
• Meeting sales goals on a regular basis.
• Demonstrating good communication skills and strong customer focus.
• Committing to a full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday).
• Individual schedules typically include 4 weekdays and 1 weekend day per week.

Qualifications

• High school diploma or equivalent (College or university education is a plus).
• Proven track record in sales, preferably in a call center or Telesales environment.
• Excellent verbal communication skills with the ability to build rapport and engage customers.
• Persuasive and confident sales approach with strong negotiation skills.
• In-depth knowledge/understanding of sales processes.
• Active listening and consultative selling abilities.
• Results-oriented mindset with a focus on achieving and exceeding sales targets.
• Strong computer skills with the ability to utilize multiple systems simultaneously.
• Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day.
• Must have access to reliable high-speed internet; hardwired connection is recommended.

Requirements

• Answering inbound sales calls from customers and effectively communicating pricing, promotions, and special offers to drive sales conversions.
• Efficiently navigating our order entry system(s) as necessary.
• Tailoring sales pitches and solutions to address specific customer needs.
• Accurately documenting interaction details.
• Meeting Key Performance Indicators (sales process, call quality, attendance, call conversion, and product selection).
• Building rapport and establishing positive relationships with customers to foster trust and loyalty.
• Staying educated on corporate initiatives, market changes, and process changes.
• Staying up to date with product features, specifications, pricing, and any updates or changes.
• Articulating product details clearly and accurately to potential customers, highlighting key selling points.

Benefits

• Robust benefits plan for staff members.
• Employee Assistance Programs offering tools and resources to enrich the employee experience.
• Cost-free, self-development courses for skill enhancement.
• A variety of awards to recognize and reward employees.