[Hiring] Telephone Sales Representative @The Sydney Call Centre

Role Description

Are you a persuasive communicator with a passion for sales and customer service? We’re looking for Telephone Sales Representatives to support our clients’ sales programs while also assisting customer service, help desk, and fellow sales teams. You’ll represent some of the world’s most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

Key Responsibilities:

• Engage with customers to understand their needs and recommend suitable products and services.
• Support inbound customer inquiries and assist with account management tasks.
• Identify and act on sales opportunities to upsell or upgrade services.
• Troubleshoot basic technical issues and provide clear, effective solutions.
• Build strong relationships with customers through professional and empathetic communication.
• Collaborate with internal teams to resolve customer concerns and ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and compliance standards.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute with accuracy.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in problem-solving, conflict resolution, and customer follow-up.
• A customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Thrive in a fast-paced, team-oriented environment.
• Strong interpersonal skills and a collaborative spirit.

Requirements

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. (Does not apply in Canada)

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.