[Hiring] Technical Sales Support Specialist @Mazzella Lifting Technologies

Role Description

The Technical Support Specialist reports to the Technical Support Manager and partners closely with the Rigging team, cross-functional stakeholders, and internal and external customers. This role is responsible for leading operational and process improvement initiatives that support manufacturing efficiency, system accuracy, and on-time delivery.

The primary focus of this position is manufacturing NetSuite system data integrity, including ownership and continuous improvement of the Item Master, Bills of Material (BOMs), routings, and related ERP system data. The Technical Support Specialist ensures standardized, accurate, and scalable system structures that support production, fulfillment, costing, and inventory management.

This is a hands-on operational role that combines project leadership, system governance, and cross-functional collaboration to drive measurable improvements in quality, delivery, cost, and customer satisfaction.

• Operational & Project Management
  • Plan, lead, and execute customer and internal operational projects from initiation through completion.
  • Manage project scope, schedules, budgets, and resources to ensure on-time and within-budget delivery.
  • Communicate project status, risks, and outcomes to stakeholders and leadership.
  • Document project changes, decisions, and outcomes in accordance with standard project management practices.
• Manufacturing Systems & Item Master Management
  • Own and maintain the accuracy and structure of the Item Master, including item attributes, BOMs, routings, and costing elements within the NetSuite ERP system.
  • Lead Item Master cleanup initiatives to eliminate duplicates, errors, obsolete items, and inconsistent data.
  • Establish and enforce standards, governance, and approval workflows for new and revised items.
  • Partner with Manufacturing, Supply Chain, Sales, and Finance to ensure system data aligns with operational requirements.
  • Identify and correct system-related issues that impact production efficiency, inventory accuracy, or order fulfillment.
• Cross-Functional Collaboration
  • Support Rig-DISH teams, Fulfillment, Distribution, and Centers of Excellence to improve operational execution.
  • Collaborate effectively across multiple disciplines to align systems, processes, and execution.
  • Provide technical and operational support as needed to ensure business continuity and performance.
• Additional Responsibilities
  • Manage technical issues, analyze root causes, and implement cost-effective corrective actions.
  • Maintain documentation, standard work, and procedures related to systems and processes.
  • Perform other duties as assigned.
• Success Measures
  • Improved Item Master accuracy and system data integrity.
  • Reduced production and fulfillment errors related to NetSuite system data.
  • Improved on-time delivery and order-to-cash performance.
  • Successful completion of operational and process improvement projects.
  • Positive cross-functional collaboration and stakeholder satisfaction.

Qualifications

• A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline is preferred.
• In the absence of a degree, directly related education, training, certifications, and professional experience demonstrating the knowledge, skills, and abilities required for the position may be considered.

Requirements

• A minimum of three to five years of customer service, professional account management, and/or industrial sales with proven record of meeting/exceeding sales goals.
• Accomplished at building/maintaining effective customer relationships within different organizations to meet/exceed established goals for product and services sales.
• Proven active listening, written, and verbal communication skills.
• Demonstrated ability to work with internal/external customers providing exceptional customer service.
• Previous experience in customer service or industrial sales.
• Demonstrated math skills.
• Proven overall PC literacy (Microsoft Office).
• Must successfully complete a criminal background check, physical, drug screen and E-verify.

Benefits

• Market competitive compensation.
• Paid time off.
• Affordable and comprehensive health insurance.
• Dental and vision insurance.
• 401(k) with company match.
• Life insurance and disability insurance.
• Free Virtual Doctor visits with $0 copay (Teledoc).
• Tuition reimbursement.