[Hiring] Technical Sales Engineer @FSAStore.com

Role Description

The Technical Sales Engineer acts as a primary technical authority on sales calls and RFPs, informs scope, effort and delivery timelines for integrated solutions, performs live product demonstrations, and evaluates partner tech stacks and objectives for compatibility - while serving as the connective tissue between Sales, Marketing, Partner IT, and internal Product/Engineering teams to keep deals moving from discovery to go-live.

Key Responsibilities

• Complex Solution Selling
  • Serve as the primary technical expert throughout the sales cycle - joining AM discovery calls and partner meetings when platform integrations or product delivery are on the agenda.
  • Informs the solution design for primary product offerings (FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations) and is the primary liaison between Product and Sales.
  • Support pre-sales demos and RFP responses with technical accuracy.
  • Develop and maintain technical proficiency in supported product offerings sufficient to run live solution demonstrations and articulate technical differentiation to enterprise partners.
  • Provide a point of view on technical and process recommendations to partners and prospects, positioning solutions in terms of revenue impact, cost reduction, and partner satisfaction.
  • Delivers technical scope, estimated effort, and delivery timelines to support sales up-selling, onboarding, and implementation needs.
• Cross-Functional Leadership
  • Acts as a key stakeholder alongside Product and Engineering across the deal lifecycle, providing sales and technical context that informs solution design decisions.
  • Provide the connective tissue between AMs, Marketing/Creative, Partner IT teams, and internal Product/Engineering teams.
  • Feed product feedback and integration friction points back to internal stakeholders, representing the partner's technical voice internally.
  • Participate in prioritization and scoping of new features and services alongside Product and Engineering, ensuring partner and market feedback shapes the roadmap.
• Technical Troubleshooting & Solution Design
  • Maintain deep knowledge of partner tech stacks and proactively surface compatibility issues or upgrade impacts.
  • Identify partner pain points and inform alternative technical or process solutions.
  • Works very closely with Product & Engineering teams to ensure new or modified integrations meet business requirements and that interface issues are documented and resolved before go-live.
• Documentation & Enablement
  • Oversee the production of technical scope documents and integration roadmaps that serve as the implementation handoff from sale to go-live.
  • Partner with Product & Engineering to author supporting technical documentation - API specs, process flows, data flow diagrams – to ensure they are impactful for internal and partner-facing use.
  • Maintain a partner-facing technical knowledge base; track versions, known issues, and resolution paths.

Qualifications

• Minimum of 5+ years in a Sales Engineering, Solutions Consulting, or Technical Implementation role in a B2B SaaS or fintech environment.
• Hands-on experience with API integrations, EDI/file-based data exchanges, and SSO/authentication protocols.
• Familiarity with FSA/HSA/HRA platform ecosystems - WEX, Alegeus, or similar TPA technology stacks strongly preferred.
• Ability to communicate complex technical concepts clearly to both non-technical partners and internal stakeholders.
• Experience owning client onboarding or technical implementation projects end-to-end.
• Proficiency with Salesforce for opportunity tracking, technical notes, and integration documentation.
• Bachelor's degree in Business Administration, Computer Science, Information Systems, Business Technology, or equivalent work experience.

Benefits

• Compensation: $90,000.00 - $110,000.00
• Sales Bonus: Eligible
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours