[Hiring] Supervisor, Donor Outreach @Vitalant

Role Description

Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.

Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.

What to Expect:

• Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)

Qualifications

• High school diploma or GED
• Knowledge of telemarketing techniques required
• Two years of related call center experience to include one year of Supervisory experience
• Knowledge of blood banking telemarketing techniques preferred

Requirements

• Ensure the delivery of quality customer service to all customers.
• Hire, supervise, train, and evaluate the performance of assigned personnel.
• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• Investigate and resolve donor complaints.
• Compile monthly evaluations and standard reports on Donor Outreach activity.

Benefits

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

Company Description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.