[Hiring] Strategic Account Executive @Quid

Role Description

You’ll spend about your time growing revenue with existing customers. The role is collaborative as you’ll work with Solutions Engineers, SDRs, Account Managers, Professional Services, Product Management, Legal, and Sales Ops to find opportunities, shape and validate solutions, and close new revenue. You’ll partner most closely with Account Managers because they know the current customers day to day, and together you’ll plan how to reach new teams and grow each account.

Key Responsibilities

• Relationship and Program Management
  • Build strong relationships across users, champions, program owners, technical stakeholders, procurement teams, and executive sponsors.
  • Serve as the central point of coordination for customer initiatives involving multiple stakeholders and internal teams.
  • Establish clear objectives, responsibilities, timelines, dependencies, and follow-up actions.
  • Maintain momentum between meetings and hold internal and external stakeholders accountable for commitments.
  • Act as the voice of the customer and share actionable feedback with Product, Engineering, Support, Education, and leadership.
• Technical and Product Fluency
  • Develop a proficient working knowledge of Quid’s platform, product configuration, data sources, workflows, integrations, and AI capabilities.
  • Translate technical concepts into clear, practical guidance for business stakeholders.
  • Partner with Product, Engineering, Solutions Engineering, and customer technical teams to document requirements, validate technical capabilities, and position solutions to customers and prospects.
  • Be able to see opportunities to resell a given package or offering to other customers and industries.
• Contract Execution
  • Own sales strategy and execution for expansion. Collaborate with Account Managers to create opportunities and complete deals.
  • Manage deals through pricing, proposal development, contract preparation, procurement, legal, security and AI reviews, negotiation, signature, and internal handoff.
  • Maintain accurate expansion forecasts, clearly documenting risk, expected outcomes, last steps, next steps, and required support.
• Growth Planning
  • Identify expansion opportunities based on customer outcomes, emerging business needs, additional use cases, and opportunities across departments or business units.
  • Multi-thread customer relationships to reduce reliance on a single contact and strengthen the overall partnership.
  • Lead commercial conversations and negotiations in partnership with the appropriate internal stakeholders.
  • Maintain accurate customer, opportunity, contract, and activity information in Quid’s systems of record.

Qualifications

• 7+ years of experience in service or value-based selling in SaaS, consulting, or professional services.
• Experience selling in multiple industries including but not limited to: pharma, retail, finance, or B2C brands.
• Proven record of success with the entire sales process, from planning to closing (Top 10%/20% of the company).
• Excellent communication, interpersonal, and organizational skills.

Requirements

• The ability to talk to Analysts, Data Engineers, and C-Suite with comfort.
• Comfort with using AI to keep organized, iterate solutions, and finalize proposals.
• Great relationships and comfort in bringing them professionally when there’s a win-win.
• Advocacy for yourself, the company, and your client with fair balance.
• Prior experience in a Solutions role (consultant, architect, or engineer), Technical Account Manager, Business Transformation, or Management Consulting.

Benefits

• 20 Days PTO
• 13 Holidays
• Company provided equipment
• 401K with company match
• FSA/HSA options
• Paid Parental Leave & Reintegration Program
• Employee Wellness Program for personal, financial, emotional, & legal support
• Medical, Dental, Vision Coverage
• 4 Week (1 Month) Sabbatical after five years