[Hiring] Sr. Sales Operations Manager @Sprinklr

Role Description

To be successful, this individual will have demonstrable experience in analyses, reporting, and processes across a broad range of Sales Operations and Sales topics such as:

• Pipeline
• Productivity
• Predictive analytics
• Account loading
• Conversion reporting
• Compensation
• Reporting and dashboards
• Forecasting

They will also have experience working closely with several internal stakeholders, including:

• Sales Operations
• Sales
• Marketing
• Senior Leadership team

Prioritize:

• Forecasting & Pipeline Management – Forecast Process Support, Pipeline Health, Tech Enablement.
• Deal Advisory – Follow Booking Process, Deal Reviews.
• Territory Management – Planning/Design, Allocations, and Maintenance.
• Compensation – Annual Planning/Quota, Compensation Structure/Policy.

Position Responsibilities:

• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting.
• Develop KPI reporting and key business insights.
• Ability to pull data points and analyses together to influence leaders and provide strategic recommendations.
• Ready to dig into complex problems and become an expert in Sales operations at every level.
• Develop recommendations for new business processes and initiatives to support improvements in Sales operations.
• Partner with the sales team to analyze current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition, and lifetime value of customers.
• Develop financial models and analyses for business partners to support optimal sales and marketing decision making.
• Communicate initiatives and goals with Senior Management Team.
• Support compensation design to determine the metrics and targets that the teams within Sales are measured on.
• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements.
• Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success.

Qualifications

• BA/BS or equivalent experience
• 10-12 years of related experience
• Experience across one or all the following operations functional areas: Sales, Marketing, Inside Sales
• Background in SaaS or a recurring customer subscription model company
• Experience using CRM Software, BI Tools, and Google Applications
• A strong sense of urgency and ability to work in a fast-paced environment with sound business judgment and a focus on problem solving.
• Exceptional communication skills including ability to communicate new concepts when interfacing with Inside Sales teams and Business Leaders
• Effectively manages many priorities across the organization and adjusts as priorities change.
• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making.
• Experience with tools such as Domo, Tableau, SQL, Excel

Requirements

• Ability to bring together multiple sources of data and generate insights and business recommendations.
• Ability to thrive in a fast-paced, rapidly changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities.
• Interprets business issues and recommends best practices and innovative solutions.
• Detail-oriented and able to maintain a high level of ownership and accuracy.
• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level.
• Experience leading the ideation, planning, and implementation of business processes to enable more effective operations.
• High standards of accuracy and precision.
• Ability to think creatively and problem solve; highly driven and self-motivated.

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive.
• Voluntary healthcare coverage in countries where applicable.
• Paid time off to recharge and spend time with loved ones.
• Open Mentoring Program designed to create meaningful connections that support growth.

Company Description

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.

Today, Sprinklr has a unified, AI-native platform for four product suites:

• Sprinklr Service
• Sprinklr Social
• Sprinklr Marketing
• Sprinklr Insights

We are here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.