[Hiring] Solution Executive, Managed Services @New Era Technology

Role Description

New Era has an exciting opportunity for a Solution Executive, Managed Services to join our Solutions Organization. This individual serves as a senior sales overlay to the field, acting as a subject matter expert and trusted advisor for New Era's IT Managed Services portfolio.

The primary responsibility of the Solution Executive, Managed Services role is to drive recurring revenue growth across New Era's Managed Services offerings while enabling the field organization to effectively position, qualify, and sell outcome-based managed service solutions. This role partners closely with:

• Account Managers
• Sales Directors
• Solution Architects
• Service Delivery leaders
• Strategic technology partners

The Solution Executive, Managed Services helps customers align operational, financial, and technology objectives with managed service strategies that improve service levels, reduce complexity, increase operational efficiency, and support business transformation initiatives.

Ideal candidate would reside in the Eastern or Central Time Zone.

Qualifications

• 5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership.
• Experience leading strategic customer engagements and technology transformation initiatives.
• Experience developing account expansion strategies and recurring revenue growth programs.
• Highly proficient in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization.
• Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models.
• Strong executive presence with the ability to engage and influence senior business stakeholders.
• Proven ability to lead structured discovery that uncovers business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change.
• Strong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and executive stakeholder alignment.
• Experience driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory role.
• Demonstrated ability to attach and position managed services across various solutions.
• Ability to translate technical service capabilities and operating models into measurable business outcomes.
• Strong understanding of ITIL, service management, customer success, and operational governance frameworks.
• Ability to lead consultative, services-led engagements and align resources around customer pursuits.
• Strong communication and commercial acumen.
• Ability to develop field-ready sales assets and repeatable managed services attach motions.

Requirements

• Experience working within a Managed Service Provider (MSP), Systems Integrator, or Global Systems Integrator.
• Experience developing recurring revenue strategies and managed services go-to-market programs.
• Familiarity with ITIL, ITSM, customer experience frameworks, and service operations best practices.
• Experience with cloud operations and management platforms across Microsoft Azure, AWS, and hybrid environments.
• Experience with automation, AI operations (AIOps), observability, and digital experience monitoring platforms.
• Working knowledge of networking, cloud, collaboration, cybersecurity, infrastructure, and end-user computing technologies.
• Experience building or scaling managed services practices or overlay organizations.

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

Travel

Expected travel is approximately 20-25% and is domestic travel.