[Hiring] Solar Appointment Concierge @Enphase Energy

Role Description

The Solar Appointment Concierge will be responsible for managing customer leads from various sources by connecting with them through phone and email. This position will be responsible for:

• Initial engagement, first impressions, and white glove treatment of leads while confirming intent and matching leads with the best available trusted installer.
• Making outbound calls to existing and potential homeowner customers and educating them on Enphase, solar value proposition, basic needs analysis, as well as a high-level overview of the solar buying process.
• Scheduling customers with installers to conduct a solar consultation to include design and pricing with a Solar Specialist (virtual/in-person options vary by company).
• Understanding customer needs and offering solutions to help them.
• Maintaining database (Salesforce, CRM, Excel, etc.) of customer information.
• Tracking customer interactions with customer service tickets.
• Post-appointment follow-up may be required to ensure a positive customer experience and potential re-direction of customer to a different installer more suited to meet the customer’s needs.
• Answering potential customer questions and follow-up call questions.

Qualifications

• 2+ years of call center experience.
• Bachelor's degree preferred.
• Proven track record of setting appointments for solar consultations to homeowner customers.
• Demonstrated experience in lead qualification and appointment setting.
• Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns.
• Strong knowledge of Salesforce or other CRM tools to drive productivity.
• Excellent verbal and written communication skills.

Requirements

• MUST HAVE SOLAR AND SALES EXPERIENCE. This is not a customer service position.

Benefits

• The base pay for this position is $20.77 to $32.71 per hour. This base salary may be modified in the future.
• The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions.
• This position is also eligible for bonus, equity, and benefits.