[Hiring] Services Sales Solution Architect - Mulesoft @Salesforce

Role Description

The Services Sales Solutions Architect Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Mulesoft Anypoint and Salesforce related clouds products. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Mulesoft Anypoint and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, and ensuring project implementations are positioned to deliver the highest levels of customer satisfaction.

• Deep understanding of Mulesoft Anypoint (GovCloud and Private Cloud Edition preferred)
• Ability to scope Mulesoft projects
• Pre-Sales solutioning in conjunction with the Solution Engineers
• Bringing public sector expertise and perspective
• Ability to drive better outcomes through extensive platform expertise
• Create deep alignment with customer IT departments and partners
• Executive Relationship building

Responsibilities

• Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
• Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Mulesoft Anypoint products
• Provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you
• Show continued professional growth and development

Qualifications

• A successful track record of working effectively in a highly matrixed and fast-growing organization
• A skill in correctly sizing and scoping Mulesoft projects
• A passion and belief in the unique value of professional services in a cloud software company
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders
• The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce
• Deep problem-solving skills and the ability to help solve problems with minimal background and a fast ramp up

Requirements

• Clearable United States citizen
• 5+ years of direct experience delivering and/or overseeing applicable solutions
• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
• 2+ years of sizing and scoping applicable projects
• MuleSoft Certified Platform/Integration Architect Certification
• Ability to travel; up to 25%

Preferred Qualifications & Skills

• Washington D.C., Maryland, Virginia (DMV) proximity
• MuleSoft Certified Platform/Integration Architect Certification
• 5+ years’ operating in major public cloud platforms (AWS, Azure, or GCP)
• Strong hands-on experience with Kubernetes and Docker
• 5+ years’ of expertise in core Enterprise Integration Patterns (EIP)
• 5+ years’ operating in a pre-sales environment
• 5+ years of enterprise-level project or program management experience
• Demonstrated technical and/or functional aptitude
• Extremely strong written and verbal communication skills
• Excellent strategy development and problem-solving skills
• Delivery focused: Previous experience leading teams of architects to deliver complex Solutions
• Excellent analytical & problem-solving skills
• Proven ability to build strong working relationships across multiple functions/levels
• BA/BS degree or foreign equivalent

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.