[Hiring] Senior Solutions Engineer @Dossier

Role Description

Dossier is the competency management platform built only for healthcare. For 25 years we have helped health systems turn evidence-based practice into measurable improvement across nursing, pharmacy, lab, respiratory and imaging. Trusted by leading health systems across the U.S. and Europe, our platform enables more than half a million healthcare professionals to manage and validate competencies in real time.

As we expand across the United States, we are building a high-performing enterprise sales team focused on partnering with large health systems and nursing leadership.

We are hiring a Senior Solutions Engineer to own the demo and the technical win on our largest enterprise deals. This is a true pre-sales role. You will partner with our Enterprise Account Executives from first discovery through close, lead technical and clinical discovery with CNOs, nursing directors, clinical education leaders, CIOs and HR, and deliver demos built around how each health system actually runs competency today.

You will sit at the intersection of Sales, Customer Success, Product and Marketing. Along with the demo itself, you will help qualify opportunities, set demonstration criteria, build proof-of-concept environments and shape the plan that takes a deal from evaluation to signature.

What You'll Do

• Lead discovery sessions alongside the AE to understand pain points, current processes and the ideal future state, and translate that into demonstration criteria for each deal.
• Deliver tailored product demonstrations, executive presentations, workshops and proof-of-concept builds on enterprise opportunities ($100K+ ACV, multi-facility health systems, strategic accounts).
• Build each demo around the prospect's own clinical workflows across our competency, clinical laddering and learning products, in prospect-specific demo environments you maintain.
• Lead technical discovery: current-state systems, HRIS and LMS integrations, single sign-on, data flows and compliance requirements, with a solution-design summary for each deal.
• Partner with the AE on the business case: clinical and quality outcomes, educator time, accreditation readiness and ROI, using a value-based selling approach.
• Own the technical, integration and security sections of RFIs, RFPs and questionnaires, with product and engineering as your backstop.
• Resolve technical and functional questions during the sales cycle so deals do not stall.
• Own the demo playbook and run the certification program that qualifies AEs to demo smaller deals on their own.
• Document the agreed solution at close for a clean handoff to implementation, and bring field insight back to product.
• Keep demo activity and engagement logged in HubSpot.

Requirements

• 5+ years in a pre-sales, solution consulting or sales engineering role at an enterprise SaaS company.
• 5+ years of domain expertise in healthcare workforce, clinical education, learning or human capital management applications.
• Experience selling into health systems or hospitals, with a working understanding of how nursing, clinical education and HR operate.
• Proven track record owning discovery-to-demo on $100K+ ACV deals, including executive presentations and RFP responses.
• Outstanding discovery, presentation and influencing skills with C-level executives, specifically the office of the CNO and CHRO.
• Experience presenting cloud-based solutions to both functional and technical audiences, including hospital IT and security teams.
• Working knowledge of HRIS and LMS integrations, single sign-on and data flows.
• Experience building demo environments, demo flows and enablement for sellers.
• Ability to work under pressure on multiple opportunities at once and across functions.
• Disciplined in HubSpot or a similar CRM.
• U.S. based, with travel to conferences and on-site demos (roughly 20 to 30 percent).

Nice to Have

• Clinical background (RN, MSN, nursing informatics, nursing professional development).
• Experience with competency management, clinical education or healthcare workforce platforms.
• Familiarity with accreditation and regulatory requirements for clinical staff.
• Understanding of AI and analytics well enough to design demos and proofs of concept that speak to a prospect's business challenges.

Benefits

• Flexible paid time off, no accruals, no caps, no forms.
• Paid U.S. federal holidays.
• Medical, dental and vision insurance.
• 401(k) with company match.
• A real learning culture: we regularly bring in global subject-matter experts and invest in your development.

Company Description

Dossier is an equal-opportunity employer. We are committed to building a diverse team and an inclusive workplace where the best person for the job thrives.