[Hiring] Senior Sales Representative (B2B) Revenue Expert - Digital Marketing Agency @Lago

Role Description

We are looking for a revenue-driven Customer Experience & Revenue Representative. In this role, you will manage live customer conversations, place orders over the phone, and drive revenue across an active book of B2B customers. This is not a traditional support role. It combines customer experience, consultative selling, and revenue ownership. The ideal candidate is confident on the phone, highly organized, and motivated by performance and results.

As a Customer Experience & Revenue Representative, you will be responsible for engaging with customers through phone conversations, advising on products and services, and closing transactions. You will manage a portfolio of B2B clients while identifying opportunities to increase revenue through upselling and cross-selling.

Key Responsibilities

• Handle 40+ primarily outbound phone calls per day
• Conduct 10–15 meaningful customer conversations daily
• Place orders directly over the phone
• Advise customers on products and services
• Identify upsell and cross-sell opportunities
• Manage and grow an assigned book of B2B customers
• Support customer retention through proactive outreach
• Document all customer interactions and activities in CRM (Salesforce preferred)

Revenue Accountability

• Performance is measured by orders placed, upsells, and product packages sold

Qualifications

• 4+ years of experience in phone-based, customer-facing roles
• 2+ years of Full cycle sales
• Experience in Inside Sales, Account Management, or Customer Success
• Prior experience placing orders or closing transactions
• CRM experience (Salesforce preferred)
• Advanced English (C1 or near-native)
• Strong phone presence and communication skills
• Experience with objection handling and consultative selling
• Strong attention to detail and organization
• Experience working with B2B customers
• Background in high-volume call environments

Ideal Candidate Profile

• Revenue-oriented and results-driven
• Comfortable working in a phone-based role
• Strong communicator with a consultative approach
• Organized and detail-oriented
• Proactive in driving customer engagement and retention

Additional Details

• Industry: Marketing & Advertising
• Start Date: May 5th, 2026
• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.