[Hiring] Senior Sales Operations Manager @ServiceNow

Role Description

What you get to do in this role:

• Define and operate NPI planning & governance processes across cross-functional GTM teams, to ensure the right investment levels for product success & the ability to pivot plans and respond swiftly to customer needs.
• Influence and work cross-functionally to align functional plans.
• Ensure comprehensive planning including post-sale readiness.
• Define & manage KPI’s (leading, lagging indicators) across product lifecycle.
• Accountable for driving accountability for action plans cross-functionally to improve KPI’s.
• Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects.
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality.
• Partner closely with enterprise business planning teams to provide visibility and transparency to strategic priorities.
• Conduct thorough and detailed analysis to produce data-driven recommendations to enable leadership decisions.
• Deliver progress updates to stakeholders and leadership.
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Business Unit Financial Planning & Analysis experience.
• Strong program/project management skills & strong facilitation skills.
• Leading diverse, high-performing matrixed teams.
• Highly analytical, fact-driven, and process-oriented mindset.
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables.
• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results.
• Well-versed in SaaS business processes and customer lifecycle.
• Ability to challenge the status quo and develop mindshare to drive towards a common goal.
• Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills.
• Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.