[Hiring] Senior Sales Manager @Customer.io

Role Description

We're hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You'll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape. This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution:

• Lead and develop a high-performing team
• Coach Account Executives to consistently meet or exceed quota and grow into their next role
• Run focused 1:1s built around deal quality, skill development, and real accountability
• Ramp new reps quickly and address performance gaps early, before they compound
• Build a team culture rooted in ownership, collaboration, and high standards
• Drive pipeline health and forecast accuracy
• Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
• Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
• Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders
• Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
• Use metrics and experimentation to make outbound sharper over time
• Support high-quality deal execution
• Coach reps to run well-qualified mid-market opportunities from discovery through close
• Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
• Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
• Spot patterns in stalled deals and raise the whole team's execution maturity
• Partner cross-functionally
• Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes
• Bring frontline feedback on messaging, territory design, and enablement back to the people who own it
• Pilot and operationalize new GTM initiatives inside your team

Qualifications

• 7–10 years in sales, including 3–5+ years managing quota-carrying reps - ideally in Marketing Technology or SaaS
• A track record of leading successful mid-market or high-velocity sales teams
• Genuinely strong at pipeline inspection and forecasting - you can smell a soft deal from a mile away
• Experienced coaching outbound pipeline generation in evolving sales motions
• Comfortable operating inside a structured qualification framework like MEDDICC
• A clear, direct communicator who holds a high bar without needing to raise their voice
• Effective cross-functionally in a collaborative, fast-moving, growth-stage environment

Benefits

• Compensation for this role is $140,000 base + $140,000 variable = $280,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget
• More benefits available

Company Description

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.