[Hiring] Senior Sales Development Representative @Foundever®

Role Description

The primary goal of this role is to generate high-quality enterprise opportunities within a named set of North American (primarily US) strategic accounts. Success is measured by opportunity quality and progression, not just volume of activity/meetings.

Location: Remote (5:30 PM - 2:30 AM IST)
Role: Full-time

Core Responsibilities

• Outbound prospecting into named enterprise accounts via phone (heavy), email, LinkedIn.
• Do account research and identify business triggers to personalize outreach with a credible “why now.”
• Map and engage multiple stakeholders (CX/Customer Service, Operations, Finance, Procurement, Technology).
• Run strong first calls with senior buyers: uncover pain, business impact, urgency, and next steps.
• Handle objections and move conversations forward confidently.
• Work leads from marketing/ABM campaigns, webinars, events and convert engagement into qualified opportunities.
• Book well-qualified meetings for Business Development Executives and ensure a clean handoff:
  • Strong CRM notes (context, stakeholders, needs, next step)
  • Join initial call to support handover
• Keep CRM hygiene high and share market feedback to improve targeting/messaging.
• (US/Canada version) Support industry events and follow-up; travel as needed.

Qualifications

• 4+ years of quota-carrying outbound SDR/inside sales/new business prospecting.
• 4+ years selling/prospecting into North America (US/Canada) and engaging senior stakeholders.
• Preferably from BPO / CX outsourcing (strong preference), or similar complex services selling.

Requirements

• Excellent phone-first selling: establish relevance fast, ask sharp questions, objection handling, secure next steps.
• Comfortable with complex B2B cycles (multiple stakeholders, longer buying process).
• Commercial judgment & initiative: can independently research accounts, form a POV/hypothesis, craft messaging without heavy direction.
• Strong English communication (clarity and credibility with senior buyers; accent not a concern).

Tools Proficiency

• LinkedIn Sales Navigator + sales engagement tool (e.g., Salesloft) + CRM (Salesforce/HubSpot or similar).
• Resilience/ownership: Persistent follow-up, adapts approach, and works the account through rejection.
• Unanswered calls and emails are a given - find another way, create the meeting, and hit the numbers.

Proof of Performance Expected

• Ability to clearly explain recent targets and results (last 2 quarters) including:
  • meetings booked/held
  • opportunities created
  • pipeline contribution (if tracked)