[Hiring] Senior Manager, Sales Operations @Sharp Clinical Services

Role Description

The Senior Manager, Sales Operations – Clinical Packaging is responsible for enabling data-driven commercial execution across the Clinical Packaging business. This role leads Salesforce administration and evolution, delivers executive-level reporting and analytics, and serves as a strategic partner to Sales and business leadership. Operating within a centralized Sales Operations model, this position will drive standardization, improve data integrity, and support scalable growth across global teams while helping develop internal capability.

• Lead Salesforce administration including fields, workflows, validation rules, Lightning pages, and governance
• Align CRM structure to support business P&L, pipeline visibility, and KPI reporting needs
• Support future Salesforce to ERP integration and data architecture initiatives
• Develop and own monthly KPI reporting and quarterly Board-level materials
• Build and maintain dashboards for performance tracking
• Deliver insight-driven analysis to support decision-making and commercial strategy
• Ensure pipeline integrity, forecasting support, and CRM data quality
• Identify and implement process improvements and standardized ways of working
• Partner with Clinical Sales leadership and regional business leaders as a trusted advisor
• Facilitate BD management meetings and performance review cadence
• Mentor and develop Sales Operations team members and support training initiatives

Qualifications

• Bachelor’s degree in Business, Finance, Analytics, or related field
• 7–10+ years of relevant experience in Sales Operations, Commercial Finance, or Analytics
• Advanced Salesforce experience required
• Strong experience in reporting, dashboards, and analytics
• Experience supporting executive-level reporting and performance reviews

Requirements

• Strong preference for candidates with Clinical Trials or Clinical Packaging experience; however, candidates with transferable experience in complex commercial or operational environments will also be considered
• Familiarity with clinical development lifecycle and associated commercial processes
• Experience working in a global organization (US + EU) preferred
• Experience with Power BI or advanced data visualization tools preferred

Key Competencies

• Strong business acumen and understanding of commercial drivers
• Highly self-driven with ability to work independently
• Excellent analytical and problem-solving capability
• Strong communication and stakeholder management
• High attention to detail and focus on data integrity

Company Description

Sharp is committed to being an equal opportunities employer and to building a diverse and inclusive workforce. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.