[Hiring] Senior Cloud Operations Engineer @NICE

Role Description

As a Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, availability, and performance of NICE's cloud and datacenter infrastructure. Working across Windows, Linux, AWS, VMware, and physical compute environments, you will support business-critical production systems that power our global operations.

• Proactively monitor infrastructure, resolve incidents, optimize system performance, and contribute to the continuous improvement of operational processes.
• Maintain, monitor, and support a production infrastructure environment.
• Administration of AWS environment and resources.
• Support multiple systems or applications of medium to high complexity.
• Follow defined procedures to monitor systems and resolve issues.
• Analyze and report on operational metrics to understand performance and ensure success in process improvements.
• Manage DNS, FTP, IIS, and Application environments.
• Participate in an On-Call rotation.
• Communicate events to stakeholders, teams, and leadership.
• Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required).
• Create user accounts in IAM and other user management resources.
• Update Production Server Resources and Sizing.
• Support and troubleshoot medium to complex technical issues.
• Follow the company Code of Ethics and CXone policies and procedures at all times.

Qualifications

• 5+ years working in a large production infrastructure.
• 5+ years in Windows Server Administration in a Production Environment.
• 5+ years configuring server hardware and OS.
• Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux).
• Experience successfully working in fast-paced production environments with rapidly changing priorities and timelines.
• Microsoft and Linux OS Patching.
• Strong Knowledge of Windows Domains, Active Directory and DNS.
• Experience working with Change Management.

Requirements

• Experience working in a PCI / Cyber Essentials compliant environment.
• AWS EKS and ECS Experience.
• Experience maintaining relational databases.
• Experience working with Chef, Ansible or Puppet.
• Experience working with SAN or NAS.
• Experience working with Okta.
• Experience working with Hardware Replacements/Vendor Work.
• Experience managing Cisco UCS.
• Experience monitoring and maintaining AWS environments.
• Experience working with PowerShell and other scripting languages.

Benefits

• Join an industry-leading, global technology organization where innovation, cloud transformation, and operational excellence are at the heart of everything we do.
• Collaborate with talented professionals across multiple disciplines while gaining exposure to enterprise-scale cloud and infrastructure technologies.
• Opportunities to grow your career, develop new technical skills, and contribute to mission-critical platforms that serve thousands of organizations worldwide.