Role Description
Reporting to Sr Manager Sales OPS and based in our Chandler, Arizona headquarters, the NA/EMEA Inside Sales will provide administrative and logistical support to the sales team.
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Order review/processing/entry, order acknowledgements, quoting, record keeping, response to customer inquiries, order changes, weekly reports. Confirm accuracy of all quotes and SAP entries.
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Support and maintain new customer set up policies and procedures.
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Work with the Operations Team to confirm changes, request delivery information, relay urgent requests and updates.
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Work with the Quality Team for the FA requests, quality survey requests, product compliance requests, technical data inquiries, auditing needs. Participate in yearly audits as needed.
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Work with the Finance Team for credit requests, auditing needs and assist with invoice issues.
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Provide RMA request support to distributors and customers and provide necessary details in SAP from return of parts to notifying finance to issue credit.
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Assist outside Sales Directors to support their needs.
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Trains and supports inside sales team on systems, processes, and procedures. Also provides training to outside Rep companies on our systems and processes.
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Generates, maintains and distributes POS reports for Rep commissions. Submit to finance for monthly payments.
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Maintains and distributes quarterly price books to outside sales directors, distributors and reps.
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Create SCD forms (special change documents) as needed for special customer part requirements.
Qualifications
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5+ years related experience
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RFP (Request for Proposal) experience
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Sales Administration experience
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Customer Relationship Management skills
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Quote Management experience
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Order Management experience
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Strong communication skills and the ability to work both independently and in team environment.
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Detail-oriented, organized approach to performing and reviewing work.
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Commitment to our core values of Leadership, Innovation, Communication, Persistence, Enthusiasm, and Respect
Requirements
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Occasionally required to stand
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Occasionally required to walk
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Continually required to sit
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Continually required to utilize hand and finger dexterity
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Continually required to talk or hear
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Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
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Occasionally required to lift/push/carry items less than 25 pounds.
Benefits
Contact us
https://www.everspin.com/careers-everspin