[Hiring] Senior Director, Sales Vue @Xylem

Role Description

The Leader for Xylem Vue Americas holds full strategic, operational, and financial accountability (P&L) for Xylem Vue across North America and Latin America. Reporting to the Vice President of Measurement & Control Solutions (MC&S), this executive will lead a high-performing, multidisciplinary team spanning enterprise sales, channel partnerships, technical pre-sales, software delivery, implementation, field services, and ongoing customer support.

The ideal candidate is a visionary commercial and operational leader with a proven track record of scaling Software-as-a-Service (SaaS), advanced services, and strategic partner ecosystems within the water sector. This role demands an executive who can blend aggressive direct and indirect commercial growth strategies with rigorous execution to solve complex water challenges for municipal and industrial utilities.

Key Responsibilities

• Strategic Leadership & P&L Management
  • Full P&L Ownership: Drive financial performance to meet or exceed regional commitments for total orders, revenue, standard margin, and EBITDA margin.
  • Growth Strategy: Develop and execute the short- and long-term strategic roadmap for Americas region, capitalizing on market trends like digital transformation, climate resilience, and infrastructure modernization.
  • Cross-Functional Alignment: Collaborate closely with global product management, R&D, and corporate leadership to ensure regional market requirements influence the global digital product pipeline.
• Commercial Excellence & Sales Leadership
  • Go-to-Market Execution: Direct the enterprise sales and technical pre-sales (applications engineering) organizations to accelerate market adoption of Xylem’s digital water solutions.
  • Value Selling: Transition the commercial team from traditional product selling to high-value, outcome-based software and services consulting (80/20).
  • Key Account Engagement: Personally engage with C-suite executives at major water utilities, strategic engineering firms, and regulatory bodies across North America and LATAM to position Xylem as a trusted digital partner.
• Partnership Ecosystem & Channel Strategy
  • Indirect Channel Growth: Design and execute a robust partner and channel ecosystem strategy across North America and Latin America to complement direct sales efforts.
  • Strategic Alliances: Identify, negotiate, and manage high-impact strategic alliances with regional engineering, procurement firms, global management consultancies, and technology companies (e.g., Microsoft, AWS).
  • Partner Enablement & Governance: Establish comprehensive onboarding, technical training, and sales enablement programs to ensure partners can effectively position, sell, and support Xyle Vue.
  • Conflict Management: Successfully manage co-selling motions and potential channel conflict between direct sales teams and indirect partners.
• Delivery, Operations & Customer Support
  • Software Delivery & Deployment: Oversee the professional services and implementation teams to ensure complex software integrations, cloud deployments, and data analytics platforms are delivered on time, within budget, and with high customer satisfaction.
  • Customer Support & Retention: Lead the technical support and customer success organizations to maximize client satisfaction, drive software adoption, and secure high annual recurring revenue (ARR) renewal rates.
  • Operational Scale: Establish scalable processes, project management frameworks, and support metrics to handle rapid growth across diverse geographic sub-regions.
• Team Development & Culture
  • Talent Cultivation: Attract, develop, and retain a world-class, diverse, and geographically dispersed team across North America and Latin America.
  • Performance Culture: Foster an agile, collaborative, and accountable culture focused on continuous improvement, safety, integrity, and customer centricity.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business, or a related technical field. An MBA or advanced degree is highly preferred.
• 10 to 15+ years of progressive leadership experience, including at least 5 years managing a substantial P&L within a software, SaaS, or industrial technology services business.
• Deep understanding of the water utility ecosystem (smart metering, asset management, network optimization, or water/wastewater software).
• Strong background in structuring complex commercial agreements, revenue-share models, and joint venture frameworks with corporate partners.
• Proven experience managing cross-border teams and navigating diverse regulatory, commercial, and cultural landscapes across North America and Latin America. Bi-lingual capabilities (English/Spanish or English/Portuguese) are a significant advantage.
• Exceptional communicator with a collaborative yet decisive leadership style, capable of influencing senior executives and matrixed global stakeholders.

Reporting Relationship

• Reports to: Vice President, Measurement & Control Solutions (MC&S) Segment - Water
• Direct Reports for North America Include: Director Sales East, Director Sales West, CSA Director, Software Delivery Director, Field Services Director, Director of Partnerships
• Direct Reports for Latin America Include: Director Sales, Director of Operations/ Delivery, Director of Customer Support (Regional)

Benefits

• Paid Volunteer Program, Xylem Watermark.
• Prioritization of employee well-being through inclusion and belonging as well as Employee Resource Groups (ERG).

Company Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. With 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.