[Hiring] Senior Director, Sales & Customer Support @Ryder Supply Chain Solutions

Role Description

The Senior Director Sales & Customer Support is responsible for driving the growth, customer retention, customer experience, and strategic direction of Ryder's mobile maintenance business. The incumbent provides leadership for business development, sales, account management, customer success, customer support operations, and strategic customer partnerships. This position is accountable for developing and executing a comprehensive go-to-market strategy designed to accelerate revenue growth, increase market penetration, strengthen customer loyalty, and maximize customer lifetime value. The Senior Director partners closely with Operations, Marketing, Finance, Product Development, and Executive Leadership to ensure alignment between commercial objectives, customer expectations, and service delivery capabilities. The incumbent leads a multi-functional organization responsible for acquiring new customers, expanding existing customer relationships, improving customer outcomes, and delivering best-in-class customer support. This role serves as the owner of the customer lifecycle and is accountable for achieving revenue growth, retention, customer satisfaction, and profitability objectives for the mobile maintenance product line.

Qualifications

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation, Required
• Master's Degree in Related field or equivalent experience, Preferred
• 10 years or more in Demonstrated successful sales management, Required
• Knowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required
• Knowledge of competitive analysis, strategizing and execution Advanced, Required
• In-depth knowledge of negotiation tools and techniques Advanced, Required
• Knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) Advanced, Required
• Knowledge of Ryder Sales Process and Ryder products and services Advanced, Required
• Proprietary Ryder software and tools (SOM, SAM, Options, LVO, LVL VP97, D&B, RIDE, etc.) Advanced, Preferred

Requirements

• Ability to lead large, geographically dispersed teams and organizations, Required
• Ability to develop and implement long-range growth strategies, Required
• Proven ability to deliver sustained revenue and profitability growth, Required
• Ability to establish and maintain executive-level customer partnerships, Required
• Strong financial, operational, and commercial decision-making capabilities, Required
• Strong negotiating, influencing, and relationship-building skills, Required
• Excellent verbal, written, and presentation skills, Required
• Ability to lead organizational change and business transformation, Required
• Ability to leverage data insights to drive business performance, Preferred

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

Company Description

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.