[Hiring] Senior Director - Contract Management & Strategic Accounts @JTM Food Group

Role Description

The Senior Director – Contract Management & Strategic Accounts leads J.T.M. Food Group’s strategic relationships with national and regional contract management and group purchasing organizations. This position develops and executes enterprise account strategies that increase J.T.M.’s revenue, product penetration, and customer utilization across K-12, College & University, Healthcare, and other strategic foodservice segments.

• Partners with J.T.M.’s sales teams using customer relationships, market intelligence, product knowledge, culinary insight, and commercial strategy.
• Converts product approvals into sustained customer utilization by securing menu placement and launching commercialization programs.
• Serves as a strategic business partner by building executive relationships and developing commercial strategies.
• Requires extensive travel, approximately 70%, to support strategic customer relationships and business development initiatives.

Qualifications

• Minimum 5 years of progressive experience in foodservice, food manufacturing, contract management, strategic accounts, national accounts, sales, marketing, or related commercial leadership.
• Demonstrated experience managing strategic relationships with large, complex foodservice organizations.
• Experience working with national or regional contract management organizations is strongly preferred.
• Demonstrated success securing product approvals and converting approvals into sustained customer utilization and revenue growth.
• Experience developing and executing strategic account plans and customer-specific commercialization strategies.
• Experience partnering with executive-level procurement, culinary, category management, marketing, and operational stakeholders.
• Experience leading cross-functional initiatives in a matrixed organizational environment.

Requirements

• Executive-level business acumen with the ability to translate customer strategies into measurable commercial opportunities.
• Exceptional strategic account management and relationship-building capabilities.
• Strong understanding of foodservice procurement, contract management, menu development, culinary operations, and customer commercialization.
• Demonstrated ability to influence executive stakeholders and build long-term strategic partnerships.
• Strong negotiation, presentation, communication, and interpersonal skills.
• Advanced analytical and business-planning capabilities.
• Ability to interpret market intelligence, customer data, sales trends, and competitive information.
• Exceptional organizational and project-management skills.
• Ability to manage multiple complex initiatives while maintaining accountability for results.
• Demonstrated ability to lead and influence cross-functional teams without direct authority.
• Strong decision-making skills with the ability to balance customer needs, strategic objectives, operational capabilities, and financial performance.
• Ability to represent J.T.M. professionally and credibly with senior executives and industry leaders.

Benefits

• Top Workplace Winner
• Weekly Pay
• Free Meal Buffet, Discount on JTM Products
• Free Uniforms, Shoe Allowance
• Free Gym Membership, Free Health Screenings
• Full Medical Benefits
• 401K/Profit Sharing
• Generous PTO
• Bonus Potential (Referral Bonus, Service Bonus, etc.)

Success Criteria

• Year-over-year growth in strategic account revenue, gross profit, and contribution margin.
• Increase in the number of approved J.T.M. products and active APL placements.
• Percentage of approved products incorporated into customer recipe systems and menu platforms.
• Growth in unit-level purchasing activity and customer compliance for approved J.T.M. products.
• Revenue generated through strategic marketing initiatives and negotiated customer programs.
• Successful conversion of product approvals into sustained operator adoption and profitable sales growth.
• Growth across K-12, College & University, Healthcare, and other managed foodservice segments.
• Strength and depth of executive relationships with key strategic customers.
• Successful alignment of strategic account plans with J.T.M.’s Sales Divisions.
• Increased collaboration among Contract Management, Sales, Marketing, Culinary, Operations, Product Development, Supply Chain, and IT.
• Execution of long-term strategic initiatives that deliver measurable revenue growth and customer adoption.

Knowledge & Skills

• ServSafe® Certification preferred or ability to obtain within designated timeframe.
• Additional foodservice, sales, or industry certifications may be considered beneficial.