[Hiring] Senior Channel Sales Engineer @RingCentral

Role Description

The Sales Engineer will be the technical voice and interface of our Partner Sales & Business Development Team. In this role, you will ensure that the solutions we sell and develop are both technically sound and commercially viable, whilst helping to build long-term trust with our partners and customers.

• This is primarily a customer-facing role, working alongside our Sales & Business Development teams to drive incremental revenue from existing partners.
• Collaborate in identifying new business partners and revenue streams in different regions and market segments.
• Accountable for driving technical trust, ensuring solution-fit, and enabling sales success through consultative engagements.
• Solutions will be based on our current portfolio, with the ability to innovate as needed.
• Work with the Sales Engineering Leadership team, Sales Executives, and RingCentral Product Teams to coordinate the development and delivery of new services.
• Lead discovery sessions with partners and customers to identify business requirements and objectives.
• Engage in business-led conversations to articulate the benefits of the RingCentral EX/CX Portfolio.
• Develop and cultivate relationships with partners, customers, sales, and support teams.
• Provide technical leadership to the Sales & Partner Account teams.
• Become a trusted advisor in the Sales and Pre-Sales community.
• Create repeatable Sales Support collateral and content.
• Provide industry, technical, and product insight to partners and customers.
• Perform innovative presentations for partners, customers, and prospects.
• Develop and maintain an expert understanding of all RingCentral applications and products.
• Represent RingCentral at conferences and industry events as needed.
• Act as a subject matter expert for certain products and technologies.
• Provide direct support for the technical fulfillment of RFIs, RFQs, and RFPs.
• Manage all customer feature requests and drive development of key features with the product team.

Qualifications

• 5+ years of experience working with UC, CX, IMS Mobile Centric Solutions.
• 5+ years of experience serving in a SaaS (Software as a Service) environment.
• Experience in a direct or channel environment with pre-sales experience.
• Fluent in English (both written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and negotiating skills.
• Understanding and communicating complex technical solutions.
• Experience with VoIP, Mobile, or IMS Network Architectures.
• Knowledge of VoIP and data networking protocols.
• Experience in Network Management, Operations, Security, Planning, Traffic Engineering, and Implementation.

Requirements

• Moderate travel in Australia.
• Working effectively and taking ownership on a remote basis.
• Taking ownership of opportunity-related actions.
• Coordinating across various groups and functional teams.
• Completing job responsibilities with minimal supervision.
• Applying solutions, technology, and products to business opportunities.
• Analyzing customer communications requirements for enterprise business markets.
• Maintaining competitive knowledge including solution, technology, and product offerings.

Benefits

• Healthcare reimbursement.
• Group life insurance and group salary continuation.
• Superannuation Fund.
• Employee Stock Purchase Plan (ESPP).
• Supplemental Business Travel Medical.
• Employee Assistance Program (EAP) with 24/7 counseling sessions.
• On-demand digital 1:1 wellness coaching.
• Mobile and internet reimbursement.
• Leave entitlements, paid time-off, personal/carer's leave, paid holidays.