[Hiring] Senior Account Manager @GoHiring

Role Description

As our Senior Account Manager, you won't just manage accounts. You'll drive commercial opportunities end to end – from the first conversation and discovery through to customer growth. Our commercial motion is built around two areas: activating new customers and expanding existing ones. In both cases, you'll thoroughly understand customer needs to drive compelling commercial solutions.

• Own commercial targets and revenue growth: You are responsible for driving revenue growth across new and existing customers. You engage proactively with leads as well as existing customers and run structured discovery to understand their recruitment workflows, challenges, and commercial potential. You translate these insights into the right solution and commercial approach, adapting your strategy to move each opportunity forward.
• Run discovery and own the full sales cycle: You take ownership of opportunities from discovery and all the way through to negotiation and closing. You proactively turn customer’s potential into revenue, activating new customers and unlocking new opportunities with existing ones.
• Drive data-led expansion: You leverage platform usage data and market signals to spot off-platform spend, underutilized potential, and expansion opportunities before customers ask. Opportunities are driven by data and potential, not a fixed portfolio, allowing you and the team to engage proactively and turn insights into commercial action.
• Act as a trusted advisor: You represent GOhiring as a strategic partner in every customer interaction using market and technology insights, and you feed customer feedback to Product and Operations internally.
• Scale the playbook: You help build and refine our Activation & Expansion playbook, commercial workflows, and the tech-touch motion that allows our product to guide customers forward between human touch-points.
• Own escalations with confidence: You lead customer communication during incidents and escalations, coordinate cross-functionally, and maintain trust throughout.

Qualifications

• Full written and spoken fluency in German and English.
• Multiple years of experience in Account Management or consultative B2B SaaS sales.
• Proven track record in both new business and expansion with existing customers.
• Data-driven and analytical; experience with tools like PowerBI is a plus.
• Excellent communicator capable of navigating stakeholder landscapes across different levels of complexity.
• Thrive in high-autonomy, lean environments, creating structure where there isn't any.
• Comfortable with product discussions and API integrations.
• Nice to have: experience in HR Tech / recruiting software, marketplace or platform businesses, or operational SaaS.

Benefits

• Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
• Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
• World-class team and onboarding: You can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
• Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
• Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.
• Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!