[Hiring] Senior Account Executive Provider Market @UnitedHealth Group

Role Description

The Provider Market Strategic Account Executive is the executive point of contact for key strategic Provider clients. The Strategic Account Executive is charged with developing and executing on strategic and commercial plans to achieve above-market growth in delivering Provider solutions to our customers. The strategic account executive is accountable for profitable growth and deployment of the overall Provider portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments.

This role will be strategically aligned to our Metro NY/NJ/market: Travel for this role will be required 25% of the time based on the client’s need.

• Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client’s strategy and business needs.
• Use enterprise-approved AI-enabled insights to deepen understanding of client priorities.
• Lead team members across the matrix to develop approaches that increase the value we provide.
• Create a value story consistent with the client’s strategy, including effectively positioning AI-enabled solutions.
• Present the value of Optum solutions to various levels within the client, including executives and decision makers.
• Ensure service and delivery commitments to client are met.
• Coordinate and influence service delivery and effective operational interface between clients and Optum teams.
• Negotiate renewals, contractual agreements, statements of work, and performance guarantees.
• Ensure the realization of expected client savings and Optum revenue growth goals.
• Develop and present reporting of savings achievements, opportunities, and service level agreements.
• Business process management and entry of timely updates to CRM system.
• Drive outcomes with internal matrix business stakeholders across Optum.
• Influence external customers at the VP & C-Suite level as a trusted executive partner and advisor.
• Deliver exceptional customer Net Promoter Score (NPS) results.
• Leverage enterprise-approved AI tools to enhance client outcomes and deliver measurable business value.

Qualifications

• 7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry.
• 5+ years of experience working with stakeholder and business leaders to drive outcomes.
• Experience in driving deep, productive relationships with external clients.
• A high level of understanding of the healthcare market, specifically in the provider market.
• History of leading, influencing and managing indirect, matrixed teams.
• Track record of success driving client success across highly complex organizations.
• Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams.
• Proven ability to analyze complex market opportunities and develop creative solutions.
• Ability to travel 25% of the time based on business needs.
• Currently reside in the Metro NY/NJ/Philadelphia area.
• Driver’s License and access to reliable transportation.

Requirements

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets).
• Experience working across UHG, Optum and UHC lines of businesses.
• Experience across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers.
• Direct experience working with clinical leaders.
• Direct experience working with product and technology teams.
• Prior P&L ownership.
• Proficient skills in servant leadership, resilience, resourcefulness, facilitation, and conflict resolution.
• Demonstrated solid strategic planning, analytics, and problem-solving skills.
• Proven application of change management methodologies.
• Excellent oral and written communication skills.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• Salary range: $90,000 - $195,000 annually based on full-time employment.
• Eligible for bonuses based on sales performance.