[Hiring] Salesforce Solutions Lead @Gravie

Role Description

We’re looking for a Salesforce Solution Lead to provide technical leadership in Salesforce technology domain. It will be essential to learn how the business is doing their work so we elevate their capacity to serve more customers. We are B2B Marketing and Sales and B2C Service, so having a variety of experience implementing solutions will ensure your success. Hands-on experience building prototypes and proof-of-concepts in Health Cloud and OmniStudio components will be a big part of your work. We all dig into production issues to resolve issues for our users who work in all aspects of the Salesforce Quoting, Clinical Documentation, Case Management, and Lead Management solutions.

• Demonstrate analytical thinking and problem-solving skills to define technical scope for prototypes that accelerate solutions.
• Deliver solutions and designs in Health Cloud Group Benefits and Administration, Vlocity components, Service Cloud, Health Cloud Care Management, and Scheduling.
• Demonstrate strategic thinking when making data model and security model changes so they align with Master Data Management, Data Governance, Security and Compliance guidelines and standards.
• Design and deliver integration solutions in coordination with other Product Engineering teams.
• Design with AI or deliver solutions using AI in accordance with compliance, security and enterprise architecture oversight.
• Be skilled at written and oral communication because you are a key point of contact for a variety of business, operations, and technical coworkers.
• Listen and ask specific questions so you can quickly understand the problems that customers, members, and coworkers are facing.
• Identify the gaps between the business process and standard or custom process in Salesforce so you can provide solution options and recommendations to leverage standard Salesforce features whenever possible.
• Love documentation because teams will be off and on-shore. Processes and standards need to be established and maintained to ensure all team members are empowered to make the best design decision they can.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic, and outcome-oriented.

Qualifications

• Bachelor’s Degree or equivalent
• 7 years of substantial experience in delivering Salesforce solutions with large teams
• Salesforce Administrator and Platform App Builder Certifications and Health Cloud Specialist Superbadge required
• Experience using AI to generate documentation and accelerate design and/or build
• Strong general business acumen
• History of managing complex processes and solutions for multi-layered projects
• Excellent communication skills
• Demonstrated success getting results through collaboration

Requirements

• Experience with these tools: Copado, Conga, Agiloft, Own (formerly OwnBackup), OwnSecure
• Salesforce Solution Architect or Copado Fundamentals I certifications preferred
• Previous start-up company experience

Benefits

• Great overall employee experience with opportunities for career growth
• Meaningful mission-driven work
• Above average total rewards package
• Salary range: $116,250 - $155,000 annually
• Eligible to participate in Gravie’s annual bonus program
• Stock options may also be awarded as part of the compensation package
• Standard health and wellness benefits
• Alternative medicine coverage
• Generous PTO
• Up to 16 weeks paid parental leave
• Paid holidays
• 401k program
• Transportation perks
• Education reimbursement
• Paid paw-ternity leave