[Hiring] Salesforce Lead @Software Technology

Role Description

The Salesforce lead in the Production Support Team leads the maintenance, optimization, and enhancement of enterprise-wide Salesforce implementations. This role combines technical expertise, system analysis, and architectural oversight to resolve complex challenges and ensure platform stability across Sales Cloud, Service Cloud, and integrated systems.

• Oversee production support for Salesforce instances, including troubleshooting, performance optimization, and system enhancement
• Monitor system health, performance metrics, and security compliance
• Develop solutions for business requirements
• Manage release deployments and change management processes
• Monitor system performance and stability
• Lead production support and deployments
• Troubleshoot and resolve Salesforce errors
• Implement proactive maintenance procedures
• Monitor system health, performance metrics, and SLAs
• Coordinate emergency fixes and hot deployments
• Manage release windows and change control
• Create and maintain system documentation
• Establish support runbooks and escalation procedures
• Root cause analysis and incident prevention
• Capacity planning and performance optimization
• Backup and disaster recovery management

Qualifications

• 7+ years Salesforce development experience
• Advanced knowledge of Apex, Lightning Web Components, and Visualforce
• Experience with Salesforce APIs, middleware integration, and ETL tools
• Expertise in Salesforce security models and compliance frameworks
• Proficiency in data modeling and optimization
• Strong background in agile methodologies and DevOps practices
• Salesforce Platform Developer II Certification
• Salesforce Application Architect or Technical Architect Certification preferred
• Healthcare industry experience beneficial

Requirements

• Must Have Skills –
• Skill 1 – 7+ Yrs of Exp – Salesforce
• Skill 2 – 7+ Yrs of Exp – Apex, Lightning Web Components, and Visualforce
• Skill 3 – 7+ Yrs of Exp – Salesforce APIs, middleware integration, and ETL tools
• Skill 4 – 7+ Yrs of Exp – Salesforce security models and compliance frameworks
• Skill 5 – 7+ Yrs of Exp – data modeling and optimization
• Skill 6 – 7+ Yrs of Exp – agile methodologies and DevOps practices
• Must have Certifications – Yes - Salesforce Platform Developer II Certification

Company Description