[Hiring] Salesforce Field Service Lead – Vegetation Management O&M @Central Business Solutions

Role Description

The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program. The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.

Key Responsibilities

• Own end‑to‑end Salesforce Field Service operations for the VM program.
• Ensure high availability, performance, and reliability of SFS applications used by field crews and contractors.
• Manage incident, problem, and change management processes aligned with ITIL practices.
• Act as final escalation point for production issues related to scheduling, mobility, integrations, and data.
• Support day‑to‑day VM processes including:
  • Patrol and inspection work orders
  • Hazard tree identification and prioritization
  • Trimming, pruning, and removal execution
  • Emergency and storm-related vegetation work
  • Cyclical and seasonal maintenance plans
• Support Salesforce Field Service Mobile users:
  • Offline functionality
  • Mobile performance and usability
  • Adoption and training support
• Identify opportunities to improve:
  • Crew productivity and utilization
  • SLA adherence and backlog reduction
  • Data quality and reporting accuracy
• Lead minor enhancements, configuration changes, and controlled releases in BAU mode.
• Partner with business stakeholders to translate operational pain points into Salesforce solutions.
• Enforce Salesforce best practices, security, and compliance standards.
• Lead a team of SFS developers, admins, and support analysts.
• Conduct code reviews, release approvals, and platform health checks.
• Coordinate with enterprise architects and Salesforce CoE.

Qualifications

• 10–14+ years overall IT experience
• 5+ years hands-on Salesforce Field Service leadership experience
• Utilities / Vegetation Management domain experience preferred