[Hiring] Field Service Manager @Wauseon Machine And Mfg

Role Description

Integrion Automation is seeking an experienced and motivated Field Service Manager to lead our Field Service team. This is a full-time leadership position responsible for overseeing daily field service operations, developing a high-performing team, and ensuring exceptional customer service. The ideal candidate is a strong leader with a passion for operational excellence, employee development, and delivering quality results in a fast-paced industrial automation environment.

The Field Service Manager is responsible for:

• Leading and managing the daily operations of the Field Service team to ensure safe, efficient, and high-quality service delivery for customers.
• Overseeing field service technicians, service scheduling, resource planning, customer satisfaction, and operational performance.
• Working closely with Engineering, Project Management, Sales, Human Resources, and Operations teams to support customer needs, drive service excellence, and achieve departmental objectives.
• Attracting top talent, building and developing a high-performing service team, and ensuring the organization has the skills and capacity needed to support growth.
• Fostering a culture of accountability, safety, and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Industrial Technology, Automation, Business Management, or a related field preferred.
• Equivalent combination of technical education and field service leadership experience will be considered.
• 5-10 years of experience in industrial automation, controls, manufacturing, field service, or a related technical environment.
• Demonstrated success improving service delivery performance and customer satisfaction.
• Strong understanding of industrial automation systems and field service best practices.
• Knowledge of PLC, HMI, SCADA, industrial networking, motion control, robotics, and related automation technologies.
• Understanding of troubleshooting methodologies and service delivery processes.
• Experience with service management software, ERP systems, CRM platforms, and reporting tools.
• Ability to interpret technical drawings, electrical schematics, and control system documentation.

Requirements

• Strong leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Customer-focused mindset.
• Effective problem-solving and decision-making capabilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Conflict resolution and team-building skills.
• Continuous improvement mindset.
• High level of accountability and ownership.
• Adaptability and flexibility in changing business conditions.

Benefits

• Medical, prescription, dental, and vision coverage available after 30 calendar days.
• Paid vacation and 10 paid holidays.
• 401(k) with company match.
• Company-paid life insurance.
• Reimbursement for steel toe boots and prescription safety glasses.