[Hiring] Salesforce CRM Solution Architect @IT Shoulders

Role Description

We are looking for an experienced Salesforce CRM Solution Architect with experience in:

• Sales Cloud
• Service Cloud
• Experience Cloud
• Community Cloud
• Partner Cloud
• Health Cloud
• Marketing Cloud
• Revenue Cloud

The role involves:

• Understanding requirements/current processes from business and helping design/define the future state with Salesforce features.
• Leading the complete end-to-end solution design with pros & cons and presenting to stakeholders.
• Training and utilizing the technology team to implement the future state and complete migration.
• Defining integrations with other systems using Salesforce APIs and/or MuleSoft and/or Dell Boomi.
• Functional testing of features developed/configured by the technology team.
• Efficiently debugging complex issues and adding new features to the system without interruption to existing functionality.
• Participating in project health analysis and providing guidance on areas for improvement.
• Being a great team player, mentor, and leader for the team.
• Being a problem solver, troubleshooter, very detail-oriented, and able to maintain business-level objectives while managing the details of development tasks.
• Willing to learn and eager to integrate new technologies, very resourceful, and able to effectively collaborate across a matrix organization.
• Interacting with Project Managers or Product Managers to define project plans, system requirements, or modifications.
• Working with testers and QA engineers to test software during the development process.
• Assisting in documenting procedures for installation and maintenance.
• Assisting in production support.
• Prioritizing and multitasking work with co-located and remote teams.
• Updating job knowledge by studying up-to-date development tools and programming techniques; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Qualifications

• 10 years of experience in Salesforce CRM Sales Cloud, Service Cloud, Experience Cloud, Community Cloud, Partner Cloud, Health Cloud, Marketing Cloud, and Revenue Cloud implementations.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools such as MuleSoft, Boomi, Workato.
• 5+ years of experience in business analysis & requirements.

Requirements

• CRM Business Processes, Analysis, requirement documentation, and functional testing.
• Experience in Salesforce API or MuleSoft or Dell Boomi integrations.
• Understanding of Agile SDLC, Change Management.
• Excellent communication skills.