[Hiring] Salesforce & CPQ Analyst @Harris Computer

Role Description

• Salesforce Administration & Optimization
  • Support day-to-day Salesforce administration, including objects, fields, reports, dashboards, and permissions (Lightning Experience).
  • Review Salesforce seasonal releases and help lead targeted modernization efforts (e.g., Workflow-to-Flow migrations).
  • Assist in driving adoption of Salesforce Lightning Experience and new platform capabilities.
• Salesforce Org Health & Governance
  • Support Salesforce org health initiatives, including cleanup of unused fields, objects, reports, and dashboards.
  • Periodic reviews of access controls and user permissions.
  • Monitoring data storage, backups, and sandbox environments.
  • Help ensure system performance, scalability, and data integrity.
• Salesforce CPQ Administration
  • Provide administrative support for Salesforce CPQ, including product catalog and configurations, price books and pricing structures, bundles and configuration rules, pricing rules and automation, and quote templates and document generation.
  • Collaborate with Sales and Product Managers to ensure accurate pricing and packaging.
• Pricing & CPQ Enhancements
  • Assist with pricing updates and maintenance.
  • CPQ enhancements and feature improvements.
  • Testing and validation of pricing changes.
  • Troubleshoot CPQ-related issues and support resolution efforts.
• System Enhancements & Migrations
  • Support Salesforce system changes and future platform migrations, including planning and coordination, testing and validation, data integrity checks, and documentation of updates and changes.
• Documentation & Knowledge Management
  • Help preserve and document institutional knowledge related to Salesforce and CPQ configurations, including legacy setups and workflows, complex product and pricing structures.
  • Maintain system documentation for processes, configurations, and best practices.
• User Support & Training
  • Provide guidance, training, and best-practice recommendations to Salesforce and CPQ users.
  • Support end-users with troubleshooting, issue resolution, and process improvement.

Qualifications

• 2+ years of Salesforce administration experience, including Lightning configuration (objects, fields, reports, dashboards, permissions).
• Working knowledge of Salesforce CPQ, including products, price books, bundles, pricing rules, and quote templates.
• Experience supporting Salesforce enhancements, releases, and migrations (e.g., Workflow-to-Flow transitions, feature adoption).
• Understanding of Salesforce org health best practices: data cleanup, security and access reviews, sandbox and environment management.
• Strong analytical, testing, and troubleshooting skills with a focus on data integrity, system reliability, and performance.
• Strong communication and documentation skills with the ability to collaborate across teams.

Requirements

• Salesforce Administrator Certification.
• Experience with Salesforce CPQ advanced features.
• Experience with Flow and automation tools.
• Background supporting SaaS or subscription-based businesses.
• Experience with complex pricing models and product structures.

Key Competencies

• Detail-oriented with strong data accuracy focus.
• Analytical and problem-solving mindset.
• Ability to balance tactical support with strategic improvements.
• Strong collaboration across Sales, Product, and Operations.
• Ability to manage multiple priorities in a part-time capacity.

Success Factors

• Accurate and efficient CPQ configuration and pricing support.
• Improved Salesforce system performance and usability.
• Successful rollout of enhancements and migrations.
• Well-documented system processes and institutional knowledge.
• Positive user experience and adoption across stakeholders.

Salary

Salary range: $30,000 - $45,000 USD per year.