[Hiring] Sales Validation Advisor @Luxion

Role Description

We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales are fully compliant.

• Contact customers to conduct quality assurance and compliance checks following successful onboarding by Field Sales Representatives.
• Verify that all relevant information has been accurately captured.
• Ensure customers fully understand the products and services they have signed up for.
• Confirm that all required processes and documentation have been completed correctly.
• Record outcomes of each customer interaction on internal systems, maintaining accurate and detailed records.
• Identify areas for improvement and provide regular feedback to Team Leaders and Line Managers.
• Support ongoing coaching, development, and performance improvement of Sales Representatives.
• Maintain high levels of customer satisfaction and ensure regulatory compliance.
• Drive continuous improvement across the sales team.

Qualifications

• Excellent verbal and written communication skills.
• Ability to engage professionally and confidently with customers, colleagues, and stakeholders at all levels.
• Active listening skills to gather accurate information.
• Ability to clearly explain processes while delivering a positive customer experience.
• Highly organized with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills, adapting to changing priorities.
• Ability to handle challenging situations with professionalism and confidence.
• Comfortable working independently and collaborating as part of a wider team.

Requirements

• Ability to prioritize workload effectively and meet deadlines.
• Maintain a high level of accuracy and attention to detail.

Benefits

• Structured bonus scheme.
• Clear career and development opportunities.
• 25 days’ leave plus bank holidays.
• Access to private healthcare.
• Mental wellbeing support.
• 24/7 GP and counselling services.
• Win tickets to top events through the Utilita Arenas.
• Exclusive discounts.
• Paid volunteering day.
• Generous pension contribution.