[Hiring] Sales Systems Specialist @KONE

Role Description

KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a Sales Systems Specialist - Modernisation (KANZ). We are seeking a Sales Systems Specialist to support the Modernisation (MOD) business across Australia and New Zealand. This role will act as a key user for core sales systems and tools, ensuring smooth operation, continuous improvement, and effective support to the sales teams. This role plays a critical part in ensuring system reliability, data quality, and sales process efficiency across the Modernisation business.

• Act as a key user for core systems, including pricing tools (KTOC), tender document generation tool (GENDOC), and relevant CRM (Salesforce) modules supporting the business.
• Support periodic updates, releases, and data maintenance across CRM, pricing, and tendering tools.
• Manage and implement pricing resets, supported by testing of pricing models, system updates, and tool enhancements.
• Provide day-to-day support to sales and cross-functional teams on system-related queries, issues, access requests, and enhancement requests.
• Maintain and update templates within the pricing system.
• Ensure effective maintenance and continuous improvement of sales systems and tools supporting the Modernisation business.
• Maintain and update tender documentation content and background data within GENDOC.
• Support asset management-related pricing updates and associated tools.
• Collaborate closely with sales, supply line, engineering, finance, other system key users, and stakeholders to ensure alignment and efficiency.

Qualifications

• 8+ yrs of overall experience with min 3+ yrs of experience in CRM systems, sales operations support, or commercial support roles.
• Prior experience with KTOC and CAMOS will be considered an advantage.
• Strong analytical capability with attention to detail and solid data management skills.
• Familiarity with tools such as Salesforce and advanced Excel usage.
• Understanding of pricing processes, quotation workflows, or sales lifecycle processes is preferred.
• Ability to coordinate across multiple stakeholders and manage competing priorities.
• Strong communication skills with a collaborative working style.

Requirements

• Location: Remote.
• Primary working time zone: Sydney, Australia.
• Business line: Modernisation and Full Replacement Business.
• Travel: Flexibility to travel to Australia and New Zealand as required.
• End-of-month support: Flexibility to support month-end closure activities and priorities.

Benefits

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Focus on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Encouragement of employee engagement and sharing of information and ideas.
• Commitment to sustainability as an integral part of our culture and daily practice.
• Development of a culture of working together where co-workers trust and respect each other and good performance is recognized.
• A range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.