[Hiring] Sales Support Specialist @EIDLexit

Role Description

The Sales Support Specialist is a dedicated sales-support career role. You do not sell or close; you make our closers faster.

• Respond to new leads fast and earn the consult with tactical empathy.
• Book, confirm, and recover consults so closer calendars stay full of qualified conversations.
• Route every borrower to the right calendar.
• Gather documents and complete the HubSpot record so closers never open a blank file.
• Keep borrowers moving after the consult with clear, honest next steps.
• Hand every objection, legal question, or SBA question to the closer. You do not answer them.

What You Will Never Do

• Sell, close, or quote fees or terms.
• Give legal advice or predict SBA forgiveness decisions.
• Make promises on behalf of the SBA or an attorney partner.

How You Will Be Measured

• Show rate
• File completeness
• Speed to lead
• Closer capacity
• Call quality

What You Need

• Hands-on HubSpot CRM experience.
• Experience working with AI tools such as ChatGPT, Copilot, or Claude.
• Legal authorization to work in the U.S. as a W-2 employee.

Availability

• Monday–Friday, 8:30 AM–5:30 PM Central.
• Reliable computer with a webcam, stable high-speed internet, and a private, quiet place to take calls.

What We're Looking For

• A warm, clear communicator who leads with empathy and listens before they talk.
• A problem solver who checks before acting when two numbers don't match.
• Detail-oriented and follows structured processes consistently.
• Genuinely cares about the person on the other end of the call.
• Coachable and self-motivated in a remote environment.
• Prior appointment-setting, lead-response, or customer-support experience is a plus but not required.

This is not for you

If you close by pressure or you're not comfortable with people in financial distress.

What We Offer

• Four weeks of paid time off a year.
• One full week is yours the day you start — not prorated, no waiting period.
• All national holidays paid, plus Good Friday and Christmas Eve.
• Health insurance and retirement launching Q1 2027.
• KPIs you know in advance and see every month.
• Ongoing paid communication, tactical empathy, and career training.
• The full commission structure in writing during the interview process.

Position Details

• Full-time W-2, 100% remote, open to candidates across the United States.
• Schedule: Monday–Friday, 8:30 AM – 5:30 PM Central Time.
• You'll be on video all day through Microsoft Teams.

How to Apply

• The application comes first: a few short-written questions, about ten minutes.
• A short video interview: scripted questions you record on your own time.
• Skills assessments: about thirty-five minutes.
• A live interview with sales management.
• A set of workstyle and aptitude assessments: about two hours.
• A final conversation with leadership.

EIDLexit is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.