[Hiring] Sales Support Representative @CCBill

Role Description

The Sales Support Representative assists members of the sales team by handling remote interactions with customers. Maintaining customer satisfaction is their primary goal, and they spend much of their time responding to inquiries and helping with issues.

Location: Serbia

Working hours: Monday - Friday, weekends off. Rotating 2-week schedule 9am-5pm | 5pm - 1am CEST.

Key Job Requirements:

• Develop a deep understanding of internal processes
• Build relationships with internal teams and key contacts within the group of companies
• Be a bridge between Sales, Underwriting and Partners
• Maintain databases of prospect information
• Demonstrate a fair understanding of where all merchants are in the sales team’s pipeline
• Resolve issues / concerns regarding new applications effectively and efficiently, whilst utilizing a sound knowledge of policies and on-boarding requirements
• Manage correspondence between internal CCBill teams and Merchants
• Monitoring customer accounts throughout the onboarding process
• Providing data and reports to assist internal teams
• Other duties as assigned

Qualifications

• High school degree or equivalent education
• Sales experience preferred, but not required
• Demonstrated ability to research and solve problems quickly
• Ability to interface effectively with different levels of employees and management
• Ability to multitask
• Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
• High degree of professionalism
• Excellent verbal and written communication skills in English

Benefits

• This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.