[Hiring] Sales Support Representative @JayWay Travel

Role Description

Are You Great on the Phone, Confident in English, and Born to Sell? Do you enjoy talking to people, connecting with them, following up, and turning conversations into opportunities? JayWay Travel is looking for a Sales Support Representative based in Mexico to join our international team. This is a phone- and email-heavy role, focused on client communication, lead follow-up, and supporting our sales team. Fluent English is essential.

You’ll communicate with English-speaking clients every day, primarily by phone and email. You must be able to speak and write naturally, confidently, and professionally in English. If your written and spoken English isn’t 100% fluent, this role isn’t the right fit.

Your Mission:

• You’ll be an important part of our sales operation, helping keep leads moving and clients informed.
• Your day will involve making calls, following up on leads, answering questions, sending emails, and supporting the sales team.
• If you enjoy conversations, connect easily with people, and have the confidence to pick up the phone and make things happen, you’ll feel at home here.

Qualifications

• Confident, proactive, organized, and genuinely enjoys talking to people.
• Native or near-native English, both spoken and written, is required.
• Confident in having natural, professional conversations with customers.
• Excellent verbal and written communication skills.
• Able to manage multiple leads, conversations, emails, and follow-ups.
• Takes ownership and gets things done without constant supervision.
• Reliable high-speed internet and a professional home working environment.
• Comfortable with the working hours required for the role.

Requirements

• Previous experience in sales, customer service, call centers, travel, tourism, hospitality, or another customer-facing role is a plus.
• Experience with outbound or inbound calls, lead follow-up, CRM systems, sales targets, or remote teams is particularly valuable.
• Travel industry experience is welcome, but not essential.
• What matters most is your communication, attitude, sales ability, and willingness to learn.

Benefits

• Competitive pay with performance-based bonuses.
• Company-provided laptop, phone, and remote office equipment.
• Training, mentorship, and professional development.
• An international, remote-first working environment.
• Annual in-person team gatherings.
• A supportive team and opportunities to grow your career in travel.

Schedule

• Tuesday–Saturday schedule, with anticipated hours of approximately 12:00 PM–8:00 PM EST.
• Please note that days and hours are subject to confirmation and may vary based on business needs.

Our Hiring Process

• Short one-way video questionnaire to learn more about your background.
• Initial video interview with our HR team.
• Job-related live assessment to see how you approach the work.
• Final interview with our sales leadership team.
• We review every application personally and aim to keep the process straightforward and respectful of your time.

Ready to Talk?

If you’re based in Mexico, fluent in English, confident on the phone, great with people, and motivated by sales, we’d love to hear from you. You don’t have to be a travel expert. You do need to enjoy connecting with people, follow up consistently, take ownership, and want to make things happen. Think this sounds like you? Apply now. Please submit your CV in English to get started. We’re looking forward to hearing from you.