[Hiring] Sales Support Representative @ePlus Technology, inc.

Role Description

As a Sales Support Representative, you are responsible for the administrative responsibilities of the sales cycle while developing the skills for progress within the sales.

• Accurately place orders into the system from customer-issued PO's.
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately.
• Confirm that all invoicing activity is taking place in a timely and accurate manner.
• Take a proactive role with problem resolution at the customer and supplier levels.
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus.
• Assist customers with Returns issues, order inquiries, and any other requests for information.
• Develop successful relationships with sales, vendors, and internal departments.
• Assist with quoting.
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies.
• Use proper decorum in all communications with customers both internal and external.
• Projects and additional responsibilities as needed or assigned.

Qualifications

• Knowledge of computers/networking and the IT industry as a whole.
• Excellent communication/phone skills are a must.
• Ability to prioritize and multitask is a must.
• Must be a team player with a positive attitude.
• Knowledge of Microsoft office suite of products is a must.
• 1+ years of sales or customer service experience.

Benefits

• Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions.
• Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.
• Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years.
• Career Growth – We offer access to continuous learning and internal mobility opportunities.
• Supportive Culture – We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.