[Hiring] Sales Support Manager @Marmon Holdings, Inc.

Role Description

This role will represent our company, with a comprehensive understanding of our product offering. You will maximize the sales performance by establishing strong relationships and gaining insight to the needs of the customer. You will work directly with Sales and Sales leadership to maintain and grow the business within a specific territory(ies). Generate leads and commit to customer service with key accounts. You will perform incisive market and competitive research to help aid Sales in adjusting our sales techniques based on interactions and results in the field.

• Meet weekly, monthly and annually to coordinate sales efforts between the Sales Support Team and outside sales.
• Lead the outbound call and account coverage for a specified area of the US.
• Manage an Inside Sales asset and the Sales Support Manager.
• Ideal candidate should reside near Fort Worth, TX; Trussville, AL; or Chester Springs, PA but may work remotely in the U.S.
• Must be legally authorized to work in the United States.
• If you require sponsorship for an employment visa (e.g., H-1B), you will not be considered eligible for this position.

Qualifications

• 4-year business degree and 5 years relevant experience in managing a customer service/inside sales team. 10+ years of sales and leadership experience in lieu of degree.
• Excellent verbal and written communication skills.
• Experience managing, directing and motivating a team.
• Ability to multitask and set priorities.
• Efficient with strong organizational skills.
• Strong working knowledge of Microsoft suite of product (Excel, PowerPoint, Word, Teams, etc.) as well as possess the ability to be trained in company specific software.
• Various business systems experience required (ERP, CRM).
• Ability to travel 10-30% to visit facilities, customers and suppliers.
• Valid Driver’s License.

Requirements

• Define, create and maintain a Customer Service team to support customer needs.
• Support, create and maintain internal sales processes to support appropriate customer needs from order to shipment, including but not limited to standardized quote process, order acknowledgement/confirmation and order status.
• Work with outside sales, Technical & Architectural services and inside sales teams to support achievement of annual budget.
• Define, create and maintain a trained Inside Sales team to sell to a defined customer segment.
• Collaborate with outside sales team, Director of Sales, Regional Sales Managers to create and maintain an Inside Sales strategy to support annual budget.
• Generate and standardized KPIs and report on sales budget achievement.
• Build a culture of motivated, customer centricity within teams, with an added focus on continuous improvement.
• Manage and lead Outbound Call Specialist. Create KPIs for this role that lead to delivery of the annual budget.
• Continually assess talent and manage performance of team(s).
• Travel 10% - 30%.
• Perform additional projects, duties or assignments as directed by management.

Company Description

For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets.