[Hiring] Sales Support Engineer @Acuity Inc.

Role Description

We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of System Integrators and End-User customers with adoption of the best technology our industry has to offer.

As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities.

You will work directly with your System Integrators, End User Customers, and Regional Sales Managers to create and manage your own schedule of commitments.

You will be joining a solutions sales team with an incredible family-like culture. Your peers will be some of the brightest minds in our industry. We hope the thought of learning about the latest technology in the building controls industry and sharing that knowledge with customers sounds like fun. We look forward to meeting you.

This position is Remote (work from home), based in Singapore and does require company-paid travel.

Key Tasks & Responsibilities (Essential Functions)

• New Product Introductions
• Assist with the development and presentation of tech focused sessions/webinars/lunch and learns
• Supporting new customer onboardings
• Support industry trade show events by assisting with product demonstrations and support with lead generation during events
• Product feature demonstrations
• Providing supplemental product training
• Supporting projects that are adopting new technology for the first time
• Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations
• Provide assistance in project tenders when collaborating with regional sales managers and system integrator partners

Qualifications

• Exceptional knowledge and understanding of the Tridium Niagara Framework. EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution.
• A solid fundamental understanding of HVAC systems.
• Ability to think logically and write programs for HVAC control.
• Have a knack for explaining often tough and complicated topics in layman’s terms.
• Fundamental understanding of protocols such as BACnet, Modbus, Lonworks.
• Fundamental understanding of MSTP and IP networking.
• Ability to show initiative when working independently as well as collaborate closely with internal/external stakeholders as required.
• Effective time management skills and ability to assess task urgency and importance to deliver high quality results.

Preferred Skills, Experience and Education

• Experience with IoT integrations and APIs.
• Ability to write code in computer programming languages such as Python, Java, C++.
• Your personal hobbies include tinkering, building, or creating.
• Advanced understanding of IP networking.
• Experience with Linux and or Docker/Containers.
• Tertiary education (either a degree or vocational) is preferred but not required.

Company Description

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Inc. family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, and better efficiencies through our forward-thinking technologies and services.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.