[Hiring] Sales Support Associate @Otis Elevator Co.

Role Description

Otis is seeking a highly motivated Sales Support Associate to contribute to the efficient day-to-day operations of the Delivery Ops sales support team and support the work of our service sales representatives and mechanics at our local branches. This is a great opportunity to enter the sales function and develop product and industry knowledge.

• Proposal generation for field mechanics, sales representatives, maintenance supervisors, and customers
• Contributing to the accuracy of the sales system (CRM) by updating customer information, removing duplicate proposals, and updating outdated proposals
• Working with the sales team to update documents and overall processes
• Assisting new employees (mechanics, supervisors, sales representatives) to better understand the Service Sales Associate (SSA) program through training and orientation sessions
• Ensuring all customer inquiries are addressed in a timely manner
• Some adhoc requests and project work

This position is 100% remote.

Qualifications

• Minimum of 2 years of relevant experience, preferably in sales or customer service
• Excellent written and verbal communication in English
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong customer service skills
• Excellent organizational skills
• Ability to meet tight deadlines and work well under pressure
• CRM experience preferred
• Otis proposal experience and elevator industry knowledge are preferred, but not required
• Ability to communicate in French is a plus

Requirements

• Bachelor’s degree preferred

Benefits

• Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects
• Employee Scholar Program, through which Otis sponsors colleagues to pursue degrees or certification programs

Company Description

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

• We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.
• We are proud to be a diverse, global team with a proven legacy of innovation.
• Our focus is on people, putting passengers, customers, and colleagues at the center of everything we do.
• We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.