[Hiring] Sales Support Associate @Exclusive Networks

Role Description

As the Sales Support Associate, you will:

• Serve as a primary internal contact for partner clients, supporting their daily operational needs.
• Respond promptly to quote and order requests, ensuring accuracy and timely follow-up.
• Provide real-time updates on order status, shipping timelines, and delivery confirmations.
• Check and communicate inventory levels, lead times, and product availability.
• Collaborate closely with Account Managers to support sales initiatives and client satisfaction.
• Coordinate with internal departments (e.g., logistics, sales ops, finance) to resolve client issues and ensure smooth order processing.
• Maintain accurate records of client interactions, quotes, and transactions in CRM systems.
• Proactively identify opportunities to improve client experience and internal processes.
• Assist in onboarding new clients and educating them on tools, portals, and procedures.
• Support sales campaigns, promotions, and product launches as needed.
• Must be able to work during USA working hours (PST).

Qualifications

• 2+ years of experience in inside sales, sales support, or customer service—preferably in IT distribution, technology, or B2B sales environments.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving skills.
• Team player with a proactive and collaborative approach.
• Experience working with IT vendors, resellers, or distribution partners.
• Familiarity with quoting tools, ERP systems, and inventory management platforms.
• Knowledge of IT hardware, software, or cloud solutions is a plus.

Benefits

• Annual Leave
• Sick Leave
• HMO
• Employee Assistance Program