[Hiring] Sales Support & Administration Specialist @Iron Mountain

Role Description

Iron Mountain’s Asset Lifecycle Management (ALM) business is responsible for the deployment, management, and ultimate decommissioning and disposition of technology assets. These include hard drives, servers, laptops, tablets, and network devices that contain customer or organizational data that needs utmost safeguarding when they reach their end of useful life.

The Sales Support and Administration Profession I is a sales position responsible for supporting sales representatives and channel partners in administrative areas such as:

• Order processing
• Customer quotes
• Sales information management
• Product training
• Financing

In this position, you will spend the majority of your time:

• Monitoring our ALM inventory
• Creating sales orders
• Communicating with customers

You will need to use discretion on when to work with various departments to resolve issues in a timely manner and to communicate effectively, using a consultative approach to understand the customer’s needs in order to develop a long-term relationship. Success in this role is measured by hitting and exceeding monthly sales quotas and consistently staying ahead of activity metrics, all in a team-focused environment.

Responsibilities include:

• Completing daily activities and supporting team members when needed
• Setting priorities to ensure timely task completion; coordinating with other team members when projects arise
• Exercising judgment within defined procedures and policies to determine appropriate course of action
• Working on issues where analysis of situation or data requires review of relevant factors
• Processing and tracking customer orders from entry to delivery, including following up to ensure orders are completed and shipped in a timely manner
• Coordinating with internal teams (logistics, finance, marketing) to ensure smooth order fulfillment
• Preparing sales reports or other reports as requested by the Sales team
• Tracking deadlines and ensuring timely completion of sales-related activities

Qualifications

• Excellent verbal and written communication skills
• A self-starter, driven, with strong interpersonal skills
• Strong time management and multitasking abilities
• Ability to analyze sales data and generate reports
• Strong critical thinking skills to resolve customer or order issues
• Proactive approach to identifying process improvements
• Well organized to handle the influx of sales orders at any given time
• Business knowledge, insight, and understanding of business concepts, tools, and processes needed for making sound decisions in the context of the company's sales
• High attention to detail and problem-solving skills
• Ability to prioritize tasks and meet deadlines
• Well-organized with the ability to manage multiple projects simultaneously
• Ability to collaborate and communicate effectively with various members of the organization and own team members
• Proficiency in Microsoft Office Suite and Google Suite (Excel, Word, PowerPoint, Outlook, Google Drive) but not required

Requirements

• Education: High School Diploma

Company Description

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in:

• Records and information management
• Digital transformation services
• Data centers
• Asset lifecycle management
• Fine art storage, handling, and logistics

We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.