Role Description
Salesforce Professional Services is evolving how we deliver world-class value to our customers. Our overall business strategy is anchored in rigorous market research, data-driven analysis, and high-impact executive communication.
We are seeking an analytical, insight-driven Sr Manager/Director of Strategy. In this role, you will lead deep-dive research, conduct quantitative and qualitative market analysis, and synthesize complex findings into compelling, executive-ready presentations that shape our global Professional Services strategy.
You will serve as a core strategic advisor, transforming raw market and operational data into clear strategic options and C-suite deliverables, partnering directly with senior leadership to guide critical investment and operational decisions across our business strategy.
Key Responsibilities
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Lead Strategic Research & Market Intelligence: Conduct comprehensive competitive analysis, industry benchmarking, and market research to identify growth opportunities and strategic risks across the Professional Services landscape.
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Perform Advanced Quantitative Analysis: Partner with analytics teams to model business scenarios, evaluate financial metrics, and derive actionable insights from complex datasets to support core strategic initiatives.
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Craft C-Suite Executive Presentations: Synthesize complex analytical findings, strategic choices, and trade-offs into polished, executive-level slide decks and narratives for senior leadership and executive offsites.
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Evaluate AI Strategy & Innovation: Utilize advanced AI analytical tools to accelerate research frameworks, model AI delivery impacts, and evaluate the strategic positioning of AI-augmented professional services.
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Align Cross-Functional Stakeholders: Facilitate strategic reviews with leaders across Sales, Operations, Pricing, and Regional Units (AMERS, EMEA, APAC) to build consensus around research-backed strategy recommendations.
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Direct Strategic Analysts & Modeling: Guide and mentor a dedicated team of Strategic Analysts in running robust data models, tracking strategic metrics, and maintaining high standards for strategic storytelling assets.
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Maintain Business Strategy Alignment: Continuously refresh and refine the overarching Professional Services strategy documentation, ensuring tight alignment with corporate V2MOM goals and market changes.
Qualifications
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Experience: 10+ years of experience in Strategy, Transformation Design, Operations, or Management Consulting. Experience within a Global Professional Services or SaaS business is required.
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Analytical & Quantitative Rigor: Advanced capability to structure complex strategic problems, analyze multidimensional business data, and build quantitative strategy models.
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Executive Storytelling & Presentation: Proven track record of creating high-impact executive decks and communicating strategic narratives to C-suite and executive audiences.
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AI Fluency: High comfort level using AI tools in your professional day-to-day work to optimize your own workflows, accelerate research, and scale content creation.
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Education & Equivalence: A Bachelorβs degree in Business, Operations, or a related field OR equivalent practical experience. We prioritize demonstrated capability, strategic execution, and real-world impact over formal credentials alone.
Benefits
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Time off programs
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Medical, dental, and vision coverage
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Mental health support
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Paid parental leave
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Life and disability insurance
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401(k) plan
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Employee stock purchasing program