[Hiring] Sales & Service Back Office Support @INFORS-HT Switzerland

Role Description

• Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders.
• Organize the Sales and Service back office and act as the central point of contact for Sales and Service.
• Maintain customer, installed-base and service contract data, including warranty status, in the CRM system.
• Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations.
• Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing.
• Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation.
• Support marketing activities, trade shows, customer events, seminars and training sessions.
• Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities.
• Support the preparation of presentations and documentation for management.
• Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation.

Qualifications

• Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment.
• Experience coordinating multiple tasks and stakeholders in a dynamic environment.
• Strong organizational and administrative skills with a structured and precise approach to work.
• Independent, proactive and solution-oriented working style.
• Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage.
• Fluent written and spoken English.
• Knowledge of French and Dutch is an advantage.
• Knowledge of German is an asset.

Benefits

• An interesting, challenging, and varied role in a dedicated and well-coordinated team.
• Modern working conditions and a flexible working time model.

Company Description

INFORS HT

Oktavia Chandra

Country Manager Benelux