[Hiring] Sales Retention Representative @Sunrun

Role Description

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

• Resolving ARC (At Risk Customer) cases on behalf of the sales team
• Handles inbound calls, but primarily an outbound effort with pre-installed customers
• Provides an excellent experience for in-process customers by adhering to company call quality standards
• Effectively overcomes and handles objections from solar prospects
• Resolves concerns and de-escalates customers in a friendly and professional manner
• Confidently educates customers regarding Sunrun's solar process
• Re-engages with prospects who have become unresponsive
• Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to multi-task
• Willingly engages with their peers in team meetings and through G-chat

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
• A minimum of six months of experience in a call center environment required
• Excellent verbal and written communication skills
• Strong work ethic and ambition to succeed
• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
• Proficient with email, Google suite, and CRM tools (Salesforce preferred)
• Ability to work weekends, evenings and some holiday shifts
• Ability to speak bilingual. Spanish is a plus

Requirements

• Be able to remain in a seated position for more than 75 percent of the workday
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
• Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds
• Sufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned

Benefits

• Starting salary/wage for this opportunity: $16.38 to $21.85
• Compensation decisions will not be based on a candidate's salary history

Company Description

Sunrun is on a mission to change the way the world interacts with energy, providing an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.