[Hiring] Sales Operations Specialist @GuidePoint Security

Role Description

The Sales Operations Specialist (SOS) is a valuable resource for Regional Partners and Account Executives. The SOS supports sales and marketing efforts by:

• Requesting quotes from appropriate vendors and distributors
• Generating quotes for customers
• Managing Salesforce.com opportunities
• Corresponding with customers to maintain and grow the region

In this role, the SOS is required to interact with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. Sales Operations Specialists are a key contact of the customer’s daily interaction with GuidePoint Security. It is the duty of the SOS to support new business as well as Renewal Business in a quota bearing environment. The SOS must keep their finger on the pulse of all opportunities that they are responsible for in their region. SOS’s manage Salesforce.com so that it can provide accurate forecasting reports. Additionally, the SOS will assist the Marketing team with planning and coordinating marketing events in their region, which includes:

• Working with vendors to help sponsor different events
• Sending out the event invites
• Arranging a venue to host the event

Qualifications

• High School Diploma or GED required; Associate Degree or equivalent from a two-year college or technical school preferred
• 3+ years in a customer service/sales support type role; background in the IT industry preferred
• Prior experience in Customer Relationship Management (CRM) software required; experience with Salesforce.com preferred
• Intermediate level experience with Microsoft Office and Internet Navigation
• Technical sales/support and outbound calling experience preferred
• Self-motivated with excellent prioritization and multitasking abilities
• Outstanding attention to detail and commitment to follow-through
• Ability to work well with a team
• Unwavering positive attitude, strong drive for results, and ability to deal with ambiguity
• Solid Math skills with the ability to calculate margins/discounts and percentages
• Open to receiving constructive feedback and applying it to improve results
• Good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Willingness to learn and use AI-enabled tools
• Ability to work flexible work schedule

Requirements

• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
• If you have additional physical requirements/changes, please discuss with HR first

Benefits

• Remote workforce primarily (U.S. based only; some travel may be required for certain positions; working on-site may be required for Federal positions)
• Group Medical Insurance options:
  • Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans)
  • High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans; GPS will contribute in 4 equal quarterly installments)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option